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Lead System Support Specialist, KCCTO

Kansas State University
remote work
United States, Kansas, Manhattan
1810 Kerr Drive (Show on map)
Aug 27, 2025
About This Role

The Kansas Child Care Training Opportunities (KCCTO) team, within the College of Health and Human Sciences, is looking to hire a Lead System Support Specialist to join their team. This position will work as part of a team to manage customer communications, assist with professional development supports, input data, and provide logistical support for team and systems building efforts. This position will also provide leadership to the support team through prioritizing tasks, delegating responsibilities, and serving as a liaison for the group. This position reports to KCCTO's Associate Director of Programs.

Specific duties include, but are not limited to:



  • Serve as the primary point of contact for the System Support Specialist team, representing their work and needs in meetings and internal communications
  • Coordinate daily team workflows through monitoring priorities, capacity, and timelines; reassign tasks as needed to maintain balance and responsiveness
  • Provide day-to-day guidance to support team members to include helping troubleshoot immediate issues and ensuring alignment with established procedures
  • Mentor team members to support consistency, efficiency, and confidence in task execution
  • Identify recurring issues or workflow challenges and communicate them to the Operations Specialist for potential resolution
  • Collaborate with team members to ensure tasks are completed according to established policies, procedures, priorities, timelines, and funding requirements
  • Answer phone requests from customers, collect relevant information, create cases, and assign appropriately
  • Assist in managing the organization's email account, responding to web inquiries, and rerouting messages to the appropriate staff
  • Provide feedback and recommendations for system improvements to leadership


About Us

Kansas Child Care Training Opportunities, Inc. (KCCTO) is a state-wide training office dedicated to providing quality, accessible, professional development opportunities to family childcare providers, childcare center staff, and other early education professionals throughout Kansas. KCCTO is a sponsored project of Kansas State University and the College of Health and Human Sciences. The mission of KCCTO is to ensure high-quality early education and care through professional development and support for those who work with and on behalf of young children. KCCTO is the current contracted agency by the Kansas Department for Children and Families (DCF) for the Infant-Toddler Specialist Network, the Early Childhood Workforce Professional Development Program, and the workforce registry, Cape.

The College of Health and Human Sciences inspires and prepares passionate and caring individuals for a meaningful life and career that promotes human well-being in the areas of consumer sciences, health sciences, and human sciences. Home to 16 undergraduate and 22 graduate programs, we provide students with the education and skills needed to make an impact in the lives of individuals, families, and communities.


Worksite Description

This position is remote-eligible. This position may be eligible for a remote work agreement for candidates who live outside of the Manhattan, Kansas area.


What You'll Need to Succeed

Minimum Qualifications:



  • High school diploma
  • Two years of relevant experience


Preferred Qualifications:



  • Associate's degree or higher
  • Familiarity with the early childhood field, specifically licensed childcare
  • Experience with customer relationship management (CRM) tools, such as Salesforce
  • Strong attention to detail and ability to problem solve
  • Ability to manage multiple tasks and priorities
  • Ability to type with speed and accuracy
  • Proficiency in Microsoft Office and web-based applications
  • Professional, courteous, and responsive customer service skills
  • Skilled at working independently as well as in a team
  • Experience coordinating or leading collaborative work within a team environment
  • Bilingual in English and Spanish


Sponsorship eligibility:

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship


How to Apply

Please submit the following documents:



  1. Cover letter
  2. Resume
  3. Three professional references


Application Window

Applications close on: August 31, 2025


Anticipated Hiring Pay Range

$23.07 - $25.00 per hour

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