StarRez System Manager

Position Title:

Compensation:

Department:

About this opportunity:

What you'll do and what you'll bring:

Position Function:

The StarRez System Manager for Housing and Residence Life is responsible for assisting with all aspects of management of the StarRez Housing Management system including the back-end testing and development of housing contract and lease processes, interim and break housing processes, returner self-selection, room profiling, data cleaning, and the extraction of data. This position will also assist with a comprehensive review of the system including reviewing, eliminating, and/or rewriting of a variety of data subs, custom fields, and reports. This position will assist with the testing of upgrades and patches and documentation of all aspects of the system. Opportunity for this position to be fully remote from anywhere in the United States.

Duties/Responsibilities:

Manage IT development for web-based processes in Housing and Residence Life, including housing applications, contracting and leasing processes, conference contracts and workflows, interim housing, orientation housing, summer housing processes, student billing, and other housing management system processes and integrations as needed. Build, maintain, and troubleshoot web-based processes in the student-facing housing portal.

Collaborate on StarRez work order integration with TMA including testing, updating, and troubleshooting.

Support University Apartment staff with back-end processes, reporting, and troubleshooting of client set-up and bookings.

Develop documentation for web-based processes in Housing and Residence Life.

Develop training materials for web-based processes for multiple levels of staff in Housing and Residence Life including student staff, administrative staff, professional staff, service staff (Custodial and Maintenance staff).

Collaborate with campus partners and/or vendor to maintain and troubleshoot system integrations for building access, meal plan loads, and demographic loads

Perform other related duties as assigned.

Minimum Qualifications:

• Bachelor's degree from an accredited institution or equivalent.
• One year experience with system configuration experience with the StarRez Housing Management system.
• Experience with SQL or StarQL is required.
• Experience supporting and troubleshooting computer systems including system integrations.

Preferred Qualifications:

• Master's degree from an accredited institution or equivalent.
• Experience working with SIS products such as Banner.
• Experience working with the StarRez Housing Management system.
• StarRez Academy Certification.

How to apply:

Please upload a resume. Cover letters are encouraged but not required.

What we offer:

At Ball State University, we understand the importance of balancing professional responsibilities with personal well-being. That's why we offer paid 24 vacation days, 12 sick days and 10 holidays a year. Plus, our paid parental leave (6 weeks) is there for life's most significant moments. We offer affordable health and dental insurance, robust long-term disability and life insurance plans, as well a range of retirement benefits to provide financial security to you and your family. These benefits ensure that you can focus on your work and personal growth without worrying about the unexpected.

When you work for us, you are family. And to show our support of your family, we will cover 90 percent of your child's (or children's) undergraduate college tuition at Ball State. We do the same for you. In fact, we'll cover 100 percent of the tuition costs for you to earn your undergraduate degree and 80 percent of your graduate tuition. This offer is good from the very first day you start. It's just one way we do our part to uplift you.

Let's fly together toward a secure and prosperous tomorrow.

Curious about our excellent benefits package?

We have developed a calculator that shows you the value of our core benefits. Select the Total Compensation Calculator - Professional and download the spreadsheet. If you are applying for a 10-month position or one with Burris or Indiana Academy, please select the corresponding calculator.