Associate Clinical Director

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SCOPE OF RESPONSIBILITIES:

The Associate Clinical Director is responsible for supporting the mission and role of the Duke Heart Network (DHN) by working toward advancing the mission and priorities of the Duke Heart Center to:

• Assist Duke affiliates in providing high-quality, evidence-based cardiovascular care in their communities
• Oversee Duke Cardiovascular Affiliate Site Clinical Quality and Patient Safety
• Serve as the central point of contact for Duke Heart Network affiliate physicians and staff

The Associate Clinical Director is responsible for assisting DHN affiliates in developing and/or enhancing clinical programs, including:

• Providing individualized support to each affiliate site based on needs assessment, collaborative work plan and program development strategy
• Facilitating access to Duke resources and intellectual property
• Designing, supporting and delivering cardiovascular education and training programs
• Communicating evidence-based standards and facilitating compliance
• Supporting regulatory compliance and cardiovascular accreditation/certification processes
  
  

The Associate Clinical Director is responsible for promoting and verifying optimum patient safety and clinical quality processes and outcomes, including:

• Working with program physicians and staff to monitor operations at sites, recommending changes or adjustments to ensure an effective, efficient, and service-oriented operation with optimal clinical outcomes
• Analyzing cardiovascular registry data to identify strengths and opportunities for improvement and develop clinical quality performance initiatives and reports
• Conducting targeted competency-based assessments of site staff

In collaboration with Sr. Director and Duke Heart Physicians, the Associate Clinical Director will participate in and conduct pre-affiliation baseline assessments in support of new business development, identifying strengths and opportunities for mutual collaboration.

JOB RESPONSIBILITIES:

• Provide planning and clinical support for sites including, developing and executing quality and operational action plans. This includes leading performance improvement projects
• Develop and execute targeted site assessments to identify strengths and opportunities for improvement
• Assist teams with real-time data collection and analysis to inform performance improvement and improve patient outcomes
• Assist clinical and operational leadership in the development of efficient and effective patient flow processes for new and existing clinical programs, including emergency transfers
• Serve as the point of contact for up-to-date cardiovascular clinical standards, guidelines, evidence-based practice, and interpreting and summarizing publications (in collaboration with DHN team and Duke Heart Center experts as appropriate) for communication to appropriate site-based personnel
• Manage and guide the facility design process, to assure efficient and effective clinical operations and optimum patient outcomes
• Demonstrate the ability to understand the financial impact to the affiliate organization when developing or evaluating clinical programs
• Provide consultative support and guidance in the development and implementation of site quality oversight and reporting structure, assuring execution of plan and monitoring of results

• Lead programmatic quality review processes, to include but not limited to:
  
  
  
  • Morbidity and Mortality Conferences
  • Case reviews, with dissemination of reports
  
  
  
  

• Partner and support cardiovascular registry participation, with an emphasis on vendor coordination, data integrity, and submission accuracy
• Develop community and staff education programs; responsibilities include but are not limited to:

• Conducting an initial and ongoing assessment of staff education and training at assigned affiliate(s)
• Complete competency assessments of affiliate staff as needed
• Develop and deliver relevant educational content, utilizing Duke Heart Center experts for guidance as needed
• Establish Continuing Medical and Staff education plan
• Support CME/CE and site community educational events
• Assist in the development and provision of affiliate educational events

• Participate in site strategic planning and cardiovascular service line and program performance reviews to share observations, discuss opportunities for new or enhanced clinical services
• Perform other duties or tasks incidental to the work described herein as required and requested to meet the objectives of the DHN.

SUPERVISORY RESPONSIBILITY: None

JOB QUALIFICATIONS At This Level:

Education:

This position requires a Bachelor's Degree (BSN) and RN state licensure in NC. A Master's in Nursing Science, or MPA, MHA, or MBA with health care concentration is strongly preferred.

Experience:

A minimum of four years as a registered nurse in cardiovascular care; preferably within interventional cardiology. Minimum of two years in a leadership role or relevant program management experience. Additional training in clinical informatics and/or clinical analyst skillset highly preferred. Experience in hospital quality committees a plus.

Associate Clinical Directors optimize services offered by the Duke Heart Network with complementary clinical experience and expertise in cardiovascular services, including heart failure, cardiovascular procedural areas (cardiac catheterization laboratories, electrophysiology, structural heart, cardiovascular/cardiothoracic operating rooms), cardiovascular inpatient nursing care (e.g., cardiology or cardiovascular critical care, step-down, progressive care and telemetry units), and/or emergency or ambulatory outpatient services.

The successful candidate will possess the following:

• Exhibits the highest ethical and moral standards that support the mission of the Duke University Health System (DUHS) and the Duke Heart Network
• Effective collaboration, facilitation, consensus-building and consultative skills across multidisciplinary teams
• Exhibits a high level of emotional intelligence
• Excellent verbal and written communication skills with the ability to create and deliver executive level presentations
• Demonstrated ability to utilize and analyze data to drive performance improvement
• Ability to manage several projects and processes simultaneously and effectively communicate progress toward goals
• Ability to lead teams through process mapping and protocol development including implementation
• Computer literacy including Word, PowerPoint, Publisher, Excel and Electronic Medical Record efficiency/knowledge
• Knowledge of adult education principles
• Comfort and effectiveness in utilizing and communicating via electronic formats and forums
• Ability to work independently in a hybrid work environment
• Ability to travel to affiliated sites (Up to a 4-hour drive, short flights on small planes, and regional/national overnight travel will be required)

Knowledge, Skills and Abilities:

An Associate Clinical Director must have the ability to respond appropriately in highly public environments, remote to the Duke campus, in high-pressure situations. A person with experience in DUHS or another academic-based health care delivery system is preferred.

Performance Measurement:

This position will participate in the DUHS performance coaching model with quarterly conversations with the DHN Sr. Director. This partnership provides the ACD an opportunity to collaboratively craft individual performance goals and to engage in authentic conversations about well-being, job performance and career development.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.