Remote

Field Services Engineer

Ciena
paid holidays, sick time, 401(k)
United States
Aug 13, 2025
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity-driving our business priorities alongside meaningful social, community, and societal impact. How You Will Contribute: Deploy network solutions based on engineering designs to meet customer requirements and ensure successful project delivery. Lead the turn-up, commissioning, and testing of Ciena product lines, including OME6500, Waveservers, 6500 OLS, and Reconfigurable Line Systems, in greenfield and in-service environments for submarine and terrestrial DWDM projects. Diagnose, troubleshoot, and resolve complex technical issues during deployments and upgrades, ensuring network stability and performance. Implement complex upgrades, including channel additions, node insertions, traffic migrations, and hardware/software updates, while minimizing service impacts. Provide on-site technical leadership during deployments and create as-built documentation for customer handoff. Collaborate with internal stakeholders, customers, and service partners to address field issues, improve processes, and deliver outstanding results. The Must Haves: A technical degree or equivalent combination of education and 10+ years of telecommunications industry experience. 8+ years in a technical lead role for medium to large-scale deployments. Hands-on experience with subsea network deployments and understanding of OLS design and performance parameters. Expertise in deploying, managing, and troubleshooting DWDM optical networks, including greenfield and upgrade projects. Proficiency in testing tools such as OSA, SDH Analyzer, and Ethernet testers. Ability to create and execute complex MOPs and understand network design and handover documentation. The Assets: Subsea deployment experience is a strong advantage. On-field experience and familiarity with Ciena's products are definite pluses. Strong communication, decision-making, and multitasking skills with a proactive and self-driven approach. History of working in a matrix management environment and collaborating with diverse teams. Pay Range: The annual pay range for this position in the USA is $79900 - $127700 USD The annual pay range for this position in Canada is $72400 - $115600 CDN #LI-BS1 Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available. Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence. Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is anEqual Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.