Applications Trainer I

Job Summary:

As the Applications Trainer I at Endeavor Health, you will deliver system-wide training and learning solutions by supporting end users on system functionality, workflow optimization, and the technical tools that enable daily clinical, operational, and IT work-including ServiceNow, Microsoft 365, and foundational infrastructure.

Training delivery methods include, but not limited to: classroom instruction, web-based learning, one-on-one coaching and creating a variety of training documents/tools. In addition, acts as the liaison between Information Technology, Operations and end-users to provide an understanding of application workflows and functionality. All Applications Trainers play a role in the continuous improvement of training related processes, products and services, fostering strong working relationships with key stakeholders and vendors to align training solutions to the goals of Endeavor Health.

To be successful in this role, you will be expected to remain updated on the latest solutions and technologies and advocate for the adoption of best practices.

What you will do:

• Support end-users onsite and virtually.
• Deliver training onsite and virtually including but not limited to one to one, classroom, and group settings.
• Design, develop and maintain training strategies for IT applications including but not limited to class curriculums, training/support documentation
• Remain up to date and utilize new technology and methods for training to promote better adult learning experiences.
• Assist with testing and troubleshooting of Technology systems.
• Assist in responding to training service requests and coordinating resolutions.

What you will need:

Education: Minimum education required: Associate degree

Preferred level: Bachelor's degree

Experience: 1+ year(s) of experience in Clinical healthcare or IT setting

Unique or Preferred Skills:

• Strong verbal and written communication skills essential.
• Solution oriented problem-solving ability with a lean towards curiosity, out of the box thinking and innovation.
• Flexibility and adaptability to change in workload, job responsibilities, and scheduling requirements.
• Function effectively in a team environment including collaboration, strong interpersonal and relationship building skills.
• Personal and ethical accountability.
• Proficiency in Microsoft Office Suite applications.
• Strong level of customer service and organizational skills.
• Demonstrates a positive, open-minded, can-do attitude with willingness to embrace and facilitate change.
• Defuses stressful situations and utilizes defining moments as learning opportunities.
• Adheres to all Endeavor Health standards, policies and procedures

Benefits (For full time or part time positions):

• Premium pay for eligible employees
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.