New

Implementation Leader, Sales

Blue Cross and Blue Shield of Kansas City
parental leave, paid time off, paid holidays, tuition reimbursement, 401(k), employee discount
United States, Missouri, Kansas City
1400 Baltimore Avenue (Show on map)
Aug 13, 2025
Guided by our core values and commitment to your success, we provide health, financial and lifestyle benefits to ensure a best-in-class employee experience. Some of our offerings include: Highly competitive total rewards package, including comprehensive medical, dental and vision benefits as well as a 401(k) plan that both the employee and employer contribute Annual incentive bonus plan based on company achievement of goals Time away from work including paid holidays, paid time off and volunteer time off Professional development courses, mentorship opportunities, and tuition reimbursement program Paid parental leave and adoption leave with adoption financial assistance Employee discount program Job Description Summary: The Implementation Leader, Sales is responsible for the successful implementation and oversight toward new client onboarding, new solutions available to market, customized client benefits, Sales Organization projects, enterprise-wide objectives, and miscellaneous initiatives that require guidance and engagement from Sales. This individual will execute the end-to-end implementation and management projects within their scope, from ideation, through post-implementation Q/A and validation. Work will be completed through close collaboration with cross functional teams and key stakeholders, internally and externally. The Implementation Leader, Sales will also be responsible for managing standard operating procedures (SOPs) related to all Sales processes and provide recommendations to evolve business processes, based on their experience and market intel. Job Description Leads responsibilities and execution of duties for successful white glove implementations, as the first overall service experience for new Blue KC Commercial clients. Leads external meetings with group, broker, and members pertaining to Implementations. Facilitates discussions, with internal and external parties, related to the planning and deployment of implementation objectives; including (but not limited to) benefit customizations, contractual considerations, administrative platform configurations, communication resources, health plan funding needs, and open enrollment support. Proactively outlines expectations and effectively communicates strategic implementation plan with internal partners; including (but not limited to) Sales, Membership, Group Services, Underwriting, Service Operations. Prioritizes installation process tasks/ deliverables ensuring timeline stays on track; escalating to applicable leads/ managers/ Sales representatives for assistance when needed. Applies growth mindset to acquire in-depth knowledge of client intent; relative to products, benefit plan designs, administrative requirements, and health plan priorities. Facilitates Benefit Customization/ Product Exception requests, if required, for new and existing Commercial clients. Follows any approved/ confirmed customizations and exceptions through from end-to-end; ensuring the unique accommodation is aligned with client/ stakeholder expectations and is validated to be implemented successfully. Actively engages with key stakeholders, as the Sales representative, for new and/ or evolving initiatives that impact Sales and/ or Commercial clients; working collaboratively, with a customer-centric mindset, to ensure outcomes align with Sales/ Market targets and operational needs are considered/ addressed. Maintains consideration for process opportunities and recommends/ pursues process improvements as identified; keeping up-to-date SOPs for the processes associated with Sales. Through collaboration with Sales Org representatives, maintains user-friendly SharePoint (and the like) platforms; proactively recommends enhancements to administrative platforms, such as SharePoint interfaces, to improve user experience and process efficiency. Proactively and effectively identifies and communicates issues; then leads, coordinates, and/ or facilitates customer-centric solutions as appropriate. Performs other related duties as assigned. Minimum Qualifications: Bachelor's degree in business administration, finance, marketing, or other relevant academic discipline required or equivalent combination of education and experience 2+ years of health insurance industry experience Proficient knowledge of and skill in using Microsoft Office applications such as Word, Excel, PowerPoint, and SmartSheet. Working knowledge of Customer relationship management (CRM)/SharePoint Proven knowledge of business processes, products, benefits, and compliance Strong client and customer relations skills Demonstrated ability to lead the end-to-end implementation with new or renewing groups, as well as special projects. Demonstrated ability to Recognize when changes to the process are necessary and pivots timely to ensure successful implementation or project delivery. Thrives in a complex, ambiguous environment by driving results through effective, problem solving, communication and process simplicity Blue Cross and Blue Shield of Kansas City is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.