Senior Manager, Receivables Management, North America

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Sr. Manager, Receivables Management, North America

The Sr. Manager, Receivables Management, North America will report to the Sr. Director, Receivables Management and will regularly interact with team management on collections strategy, planning, and operational execution.The person will be responsible for driving collections performance on our North America accounts.

This position can be fully remote within US, however, would require to be able to work in Eastern Time Zone.

Essential Duties/Principal Responsibilities:

• Liaise with customers and partners to ensure timely collections
• Make sound decisions that consider customer relationship while balancing the needs of the collections team and timely receipt of payment
• Produce and update cash forecast as requested by Sr. Director, Receivables Management
• Develop and implement collection strategies by leveraging industry experience, peer network and benchmarking avenues
• Ensure adherence to Collections policies and procedures in compliance with all regulations and standards
• Provide critical financial and operational information and make actionable recommendations on both strategy and operations
• Manage risk and drive decrease in DSO/Past due % and measure progress in both.
• Review and establish effective action plans to mitigate collection risks
• Prepare monthly management and productivity reports and schedules
• Manage, drive, and track goal achievement for the team
• Participate in strategic projects to support business goals
• Strong communication and presentation skills
• Evaluate existing systems/processes to reduce complexity and increase process standardization efficiency
• Collaborate with multiple levels of management and various business segments including Finance, Sales, Customer Service, Revenue, Marketing and Information Technology.
• Ability to effectively select, develop, coach, empower and motivate the team to ensure growth in their scope of responsibility and accountability for operational excellence
• Ensure direct collaboration with Global Regions

Key Qualifications:

• 10+ years in collections/receivable management role, managing multi-million-dollar collections volume
• Management experience in leading teams at the Sr. Manager level
• Collections experience from Technology industry (Software industry is highly preferred)
• Experience with Salesforce and Workday (Esker is a plus)
• Experience in automation process/drive operating efficiency involving AI tools
• Skilled at identifying ways to enhance cash flow

Key Competencies:

• Continuous improvement mindset
• Developing capability and inspiring accountability
• Cross-boundary collaboration
• Leading people and teams, ability to motivate team and drive performance
• Inspiring accountability
• Ability to balance competing priorities with insight into overall impact to Genesys

Key Relationships:

• External: Customers, service providers, financial agencies
• Internal: Finance, Global Business Services, Sales & Revenue Teams, Growth Centers

#LI-Remote

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link:https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visitwww.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.