Sr. Manager, Global Quality Assurance - 10004-Charlotte- NC - Hawkins (Charlotte, NC)

Since its founding in 1937, Krispy Kreme's focus has remained the same - making fresh doughnuts using our founder's original recipe. The brand's iconic Hot Light lets consumers know when doughnuts are being made in the shop so they can stop in and enjoy them hot, right off the line.

Krispy Kreme's Senior Manager, Global Food Safety & Quality Assurance is a technical people leader responsible for the company's food safety & quality assurance program and systems management team. They will lead a team of technical food safety & quality professionals at a corporate level. Specific responsibilities include designing, developing, and maintaining food safety and quality programs including Environmental Monitoring Program (EMP), Food Fraud, Food Defense, Supplier Management Program, Auditing, Quality Monitoring, Crisis Management, Risk Management, Food Safety Culture, Customer Program Management, Regulatory Response Program, Technology Management, Training Program Management, Regulatory registration, Allergen Management, Quality System Management, Hygienic Design, Sanitation Management, Pest Control, and Complaint Management. This position will oversee the development and implementation of quality and food safety standards, policies, and programs to achieve Krispy Kreme's growth initiatives and assure compliance and risk management program design.

A TASTE OF WHAT YOU WILL BE DOING:

• Lead the technical team responsible for integration and implementation of quality assurance and food safety programs at a Global Corporate level across the Supply Chain. This includes Food Safety/HACCP systems, regulatory audits, quality systems review process (QSR), standard operating procedures (SOP's), ingredient inspections, product scoring, food safety audits, standardized work instructions
• Oversee, develop, and execute new Food Safety & Quality Assurance programs for continuous improvement of Krispy Kreme Doughnut products and operations.
• Oversee design and development of Food Safety and Quality Programs and Systems, Third Party Logistics (3PL), Third Party Audit program, and Distribution Management Systems
• Drive Compliance to FSQA Programs through metrics reporting, KPI's, maturity model assessments, internal audits, and risk mitigation to ensure program compliance with Krispy Kreme and Customer Food Safety and Quality Standards
• Develop and maintain systems to assure compliance with all QA requirements including Document Control and Records, Specifications, Verification, Product Identification Trace and Recall, Incident Management, and Advanced Food Safety Fundamentals.
• Contribute to departments' food safety & quality planning strategic initiatives and goal planning
• Coach, mentor, and develop technical food safety & quality team direct reports.
• Oversee FDA/FSMA requirements, making sure KKDC procedures are in accordance with the latest regulatory requirements
• Management of Mix plants procedures
• Responsible for Customer Management (DFD business and change management), Compliance
• Management (regulatory readiness, response and KPIs, etc), Crisis Management (traceability, mock recalls, recalls, withdrawal, contingency plan, food defense, food fraud, complaints etc), Risk Management (supplier approval thru point 74 project, ingredient hazard analysis, food safety plans (preventive controls) etc).
• Assess and connect with 3rd party audits vendors
• Support New Market Opening procedures needs (global and in the U.S.)

YOUR RECIPE FOR SUCCESS:

• Must have at least 8 years of experience in Food Manufacturing at Corporate Food Safety & QA functions. Master's degree or Ph.D. will count towards years of experience.
• Bachelor's degree in food science, Quality, Food Safety, or related discipline. Master's Degree or Ph.D. preferred.
• Excellent communication, interpersonal and leadership skills
• Advanced MS Excel, PowerPoint, and Word skills
• Experience leading, mentoring, and developing technical professionals
• Comprehensive knowledge of Project Management, Program Development, Project Management, FSMA, GFSI Audit Programs, Food Contact Packaging, Regulations, Sanitation, Pest Control, and GMP's
• Regulatory and crisis management experience preferred including recall management and traceability.
• Must have the ability to interact and partner closely with other corporate departments, suppliers, facilities, contractors, and retail customers.
• Strong research and development skills
• Knowledge of raw material and ingredient functionality
• Excellent analytical and problem-solving skills
• Completion of PCQI training

*The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. The official job description will be provided during the application/interview process.

BENEFITS:

• Comprehensive benefits (medical, vision, and dental insurance)
• Employee discount program
• 401K plan
• Generous PTO Plan
• Company events
• Education Reimbursement
• Adoption Assistance
• Life Insurance
• FSA/HSA Plans
• Pet Insurance

Learn more at www.kkbenefits.com

WHY KRISPY KREME?

At Krispy Kreme, we focus on:

Loving People:

• Our global culture is best captured by our Leadership Mix, a dozen behaviors that define how we work with one another across the world and give back to our communities. Check out our leadership mix here.
• Belonging happens once each Krispy Kremer knows their bold authentic self is welcomed, dignified, and loved, where their wonderfully original identities flourish and thrive.

Loving Communities:

• At Krispy Kreme, sharing joy is at the center of everything we do, and we strive to inspire this in our communities. Our brand purpose truly shines through our Acts of Joy and community fundraising initiatives.
• In the U.S., we have been donating unsold doughnuts to local food banks, with a goal of bringing a smile to our consumers as they enjoy a small, sweet treat. We partner with Feeding America and Convoy of Hope, who in turn partner with organizations nationwide to distribute donations to people in need through diverse types of programs and services.
• In 2022, we helped community groups raise $40 million globally. Last year in the U.S., we supported more than 83,000 fundraising events, raising nearly $37 million.

Loving Planet:

• We have been conducting a multi-year global GHG emissions assessment to establish an emissions baseline, using this foundation to soon set goals for greenhouse gas emission reductions.
• We are working on reducing food waste through donation efforts, animal feed, and composting programs.

Krispy Kreme is an Equal Opportunity Employer:

At Krispy Kreme, we believe that your originality sweetens our recipe. We value the diverse ingredients of the ethnicity, national origin, race, age, sex, gender, intersex, or veteran status of every individual. We strive for an inclusive culture that allows each of our peeps to bring their bold authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

About Krispy Kreme

Headquartered in Charlotte, N.C., Krispy Kreme is one of the most beloved and well-known sweet treat brands in the world. Our iconic Original Glazed doughnut is universally recognized for its hot-off-the-line, melt-in-your-mouth experience. Krispy Kreme operates in more than 35 countries through its unique network of fresh doughnut shops, partnerships with leading retailers, and a rapidly growing Ecommerce and delivery business with more than 14,000 fresh points of access. Our purpose of touching and enhancing lives through the joy that is Krispy Kreme guides how we operate every day and is reflected in the love we have for our people, our communities and the planet. Connect with Krispy Kreme Doughnuts at www.KrispyKreme.com, or on one of its many social media channels, including www.Facebook.com/KrispyKreme and www.Twitter.com/KrispyKreme.