New 
Learning & Development Specialist (ONSITE)
 YOH Services LLC | |
401(k)
| |
 United States, Indiana, Merrillville | |
 Aug 12, 2025 | |
|
Learning & Development Specialist (ONSITE) Category: Employment Type: Reference: Learning & Development Specialist (ONSITE)
What You'll Be Doing: * The purpose of the Trainer Customer Care Center to deliver and train in person, virtual and e-learning training modules to current Customer Care Center Management, CCC Operation Support and Customer Service Representatives, as well as all new hires in the training program. Training scope includes, but is not limited to, call management skills, care center and utility business, customer information systems e.g. CIS/DIS, business processes related to call handling, scripting, job aids, back-office work, web self-service, CHAT, technology enhancements and regulatory processes. This role also makes final determination on employee training and work readiness/progression status and provides supporting documentation to CC Management Team. * Deliver/conduct Care Center business process training to Customer Care Management, Operation Support Team, Senior Agents, and Customer Service Representatives. * Manage and direct the work of trainees by monitoring, tracking, and reporting on trainee performance while in training, including capturing performance documentation such as attendance, behaviors, test scores, etc. and reports overall performance to CC Operations * Classroom management including addressing classroom distractions, technology issues, behavioral issues, etc. * Continuous enhancement of training by using feedback to constantly improve and develop a culture of learning. Required: * 3+ years of Training or Facilitation experience. * Computer skills, including, but not limited to PowerPoint, Excel and Microsoft Word; as well as experience with Teams. * Ability to travel if needed. * Excellent training capabilities including verbal, written, interpersonal and presentation skills with emphasis on being able to convey complex business process or technical ideas effectively to trainees. * Self-motivated, relationship builder. * Demonstrated success in a teamwork environment. * Knowledge of adult learning/behavior change methods * Ability to work outside business hours as needed Preferred Qualifications: * Course design and development experience. * Working knowledge of e-learning software such as Captivate, etc * Professional Training Certification/Specialty certification. * Bachelors in Communication or related field What's In It For You?
Get Hired, Apply Now! Yoh makes finding and applying for jobs simple. Partner with Yoh Staffing to find the right opportunities across multiple industries in the US and UK. Find out more here! Recruiter: Lisa Hughes Estimated Min Rate: $30.00 Estimated Max Rate: $40.00 What's In It for You? We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh's network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh's extensive talent community that will provide you with access to Yoh's vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply. Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process. For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. | |