Designer | Grand Rapids, MI | Hybrid
As a Designer, you are an established performer of the XRD practice. You will be responsible for working with cross-functional teams and participating in various stages of the service design process, from research and ideation to prototyping and implementation. This role requires a deep understanding of human-centered design principles, strategic thinking, and the ability to drive the design direction for complex service ecosystems.
Thinking ahead, seeing beyond, and building together
Vervint is a purpose-driven, global consultancy that is a digital catalyst, empowering people and organizations to thrive in the experience-driven world. Vervint offers cross-functional expertise and guidance that goes beyond great tech - believing technology, thoughtful strategy, and human creativity lead to real progress and transformation. With a human-focused approach, Vervint provides a roadmap for success inherent in design, empathy, and ingenuity. Our commitment to purposeful progress gives us a unique ability to thrive at the intersection of technology, strategy, and experience to create impactful solutions that are more than simply migrating, integrating, or building tech.
With offices in Michigan and Minnesota and employees across the globe, we put people at the heart of everything we do. Our values are part of what makes us different - for our employees, clients, and the communities in which we live and work. At Vervint, our purpose is progress, and we are out to improve lives by keeping humanity at the core of every solution.
What You'll Accomplish:
* Establish yourself as a reliable teammate by setting and meeting reasonable expectations, communicating progress, calling out risks, and delivering on commitments including timeline and budget.
* Commit to learning about and producing accessible, inclusive design solutions.
* Produce high-quality design and research work that meets practice standards.
* Take responsibility for individual contributions.
* Confidently execute feature-level product design and solve according to project requirement's specific functional problems that support our clients' business objectives, honor the end user, and achieve desired outcomes and/or participate in user research and partner on insight development and creation of service design artifacts.
* Develop subject matter expertise within at least one domain.
* Create and maintain necessary technical documentation.
* Assist in developing and implementing testing strategies.
* Participate and present in client meetings and project rituals.
* Lend your expertise to the creation of supporting presales materials including proposals, case studies, and presentation decks.
* Participate in research, insight development, and creation of service design artifacts.
* Promote design mindsets and practices across the organization by participating in training and events and serving as a voice for the value of design.
* Enthusiastically pursue professional skill development opportunities.
* Take an active role in design critiques; offer guidance and feedback to peers.
* Support the growth of Associate Designers and Interns through mentorship in client work.
* Communicate concepts and insights clearly and concisely to technical and non-technical stakeholders.
What You'll Bring:
* A learning/growth mindset and the ability to collaborate effectively with others.
* Familiarity with human-centered design methodologies.
* Proficiency in relevant design (i.e., Figma, Sketch, Adobe Creative Suite) and/or research (i.e., Dovetail, Marvin) tools.
* Knowledge of software development methodologies such as Agile, Scrum, or Kanban.
* Understanding of the software development lifecycle from design to deployment and maintenance.
* Ability to navigate ambiguity, empathize with users, and resilience to adapt and flex as needed.
* Great communication, collaboration, and relationship-building skills.
* Strong attention to detail.
* Experience managing priorities and working on 1-2 projects simultaneously.
* Openness to constructive feedback and creative direction.
* Thoughtful decision-making skills and the ability to discern when to call on others for support.
* A self-directed working style with an ownership and accountability mindset.
* Deep curiosity and the willingness to try, learn, and iterate.
* Willingness to share knowledge and contribute to the team's success.
Education/Experience:
* Bachelor's degree or equivalent experience in interaction design, interface design, human computer interaction, human-centered design, fine arts, research, graphic design or UX.
* At least 3-5 years of relevant experience and a strong portfolio that reflects your experience designing applications, experiences, websites, products, and services that balance user needs, business objectives, and technical constraints
You Belong. At Vervint, we embrace all facets of identity that make you - you. From race, gender identity, and veteran status to disabilities and more, your lived experiences enrich everyone around you. We know when we create an environment of safety and respect for individuals and their identities, we all do our best work. That is why we celebrate our diversity, foster equity, and champion inclusion within our company, the work we do, and our communities. As we work together, we commit to continuous growth, learning from our mistakes, and expanding on our caring culture to bring our values to life.
Vervint is an equal opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veterans status, familial status, membership or activity in a local human rights commission, status regarding public assistance or any other characteristic protected by federal, state, or local laws, and will not be discriminated against on the basis of disability.
Vervint
Aug 11, 2025 