Mobile Communication and Device Administrator

POSITION OBJECTIVE

The Mobile Communication and Device Administrator - United States is responsible for overseeing the deployment, management, and support of mobile communication systems and devices across the U.S. operations. This role ensures mobile technologies are aligned with business needs, secure, and cost-effective. The administrator collaborates with Third Party Mobile Communication Partner, Epiroc Information Technology (EIT) Mobile Device Management (MDM) team, Sourcing, and end-users to maintain optimal performance and compliance with corporate, country, and entity policies.

PRINCIPAL RESPONSIBILITIES

• Manage the lifecycle of mobile devices including procurement, activation, configuration, and decommissioning.
• Administer and facilitate mobile device management (MDM) platforms to enforce security policies and manage inventory.
• Support end-users with mobile device issues, including troubleshooting hardware, software, and connectivity problems.
• Coordinate with mobile carriers and vendors to manage service plans, billing, and escalations.
• Monitor mobile usage and generate reports to identify cost-saving opportunities and ensure policy compliance.
• Maintain accurate records of mobile assets and user assignments.
• Develop and maintain documentation for mobile device policies, procedures, and user guides.
• Ensure compliance with data security and privacy standards related to mobile communications.
• Collaborate with EIT and security teams to implement mobile security protocols and respond to incidents.
• Stay current with mobile technology trends and recommend improvements to enhance productivity and efficiency.
• Integrate Artificial Intelligence (AI) to enhance mobile communication programs by improving efficiency, personalization, and decision-making.
• Supplier management responsibilities, ensuring cost-effective procurement, high-quality vendor performance, and strategic alignment with mobile technology needs.
• Foster strong supplier relationships and oversee contract compliance to support seamless device and communication operations.

PERSONAL CHARACTERISTICS

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and work independently.
• This role requires a blend of strategic insight, technical fluency, and strong interpersonal skills to drive innovation and enhance business communication.
• This role requires not only technical expertise but also strong interpersonal qualities to support users and drive innovation.
• Empathy - Understands user needs and delivers responsive, personalized support.
• Passion - Demonstrates a genuine interest in mobile technology and continuous improvement.
• Enthusiasm - Brings positive energy to team collaboration and promotes adoption of new tools and practices.

EDUCATION & EXPERIENCE

• Associate's or Bachelor's degree in Business Administration, Communication or related field.
• Minimum Years of Experience Necessary:
• 3+ years of experience in mobile device administration.
• Proficiency with mobile operating systems (iOS, Android) and MDM platforms (e.g., Intune, MobileIron, AirWatch).
• Experience with enterprise mobility management (EMM) solutions.
• Familiarity with telecom expense management tools.
• Knowledge of mobile security best practices and compliance standards.
• Project management experience in mobile technology deployments.
• Mobile communications Supplier relationship management

REQUIRED PHYSICAL EFFORT

Duties are generally performed in a professional office environment that involves walking, stairs, extended periods of sitting, frequent use of computer screens, which may result in eye strain or fatigue-and the occasional need to lift up to 15 pounds. Minor distractions from general office noise and other activities may occur.

To promote wellness, ergonomic equipment, and regular breaks are encouraged.

Reasonable accommodations are available to support individuals with disabilities in fulfilling the role's essential functions.

If working on the production floor, the work environment includes being regularly exposed to work near moving mechanical parts, fumes or airborne particles and outdoor weather conditions. Work may also involve climbing up to 4-6 feet using ladders and crawling underneath rigs. May also be required to lift up to 25 lbs.

Personal Protective Equipment (PPE) is required while on the production floor or testing area. PPE includes Hard Hat or Bump Cap, Safety Glasses & Steel Toe Shoes.

Life at Epiroc:

We are Epiroc, a leading productivity partner for the mining and infrastructure industries. By joining Epiroc, you can expect an atmosphere of creativity and innovation, 'Dare to Think New.' With innovative technology, we develop and produce innovative drill rigs, rock excavation, and construction tools. The company was founded in Stockholm, Sweden, and has passionate people supporting and collaborating with customers in more than 150 countries.

Employment at Epiroc Drilling Solutions LLC is "at-will," which means that either you or the company can terminate the employment relationship at any time, with or without prior notice, and for any reason not prohibited by statute, in accordance with state and federal guidelines. All employment is continued on that basis. No supervisor, manager, or executive of the company, other than the General Manager in signed writing, has any authority to alter the foregoing. The signature of this document serves as an acknowledgment of receipt and does not create a contract of employment.

Epiroc Drilling Solutions LLC is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.