Position Details
Position Information
| Recruitment/Posting Title |
Assistant Help Desk Supervisor |
| Job Category |
Staff & Executive - Information Technology |
| Department |
Digital Classroom Services |
| Overview |
Rutgers, The State University of New Jersey, is a leading national research university and the State of New Jersey's preeminent, comprehensive public institution of higher education. As one of the largest employers in the State of New Jersey, Rutgers University is committed not only to the students and the State that we serve, but also to the faculty and staff who work on our campuses.
For two consecutive years, Rutgers is ranked on Forbes' list of America's Best Large Employers. Rutgers holds #64 of 500 employers and is the #1 New Jersey employer on the publication's 2023 list. Rutgers' commitment to its employees includes maintaining and fostering a safe, diverse, and respectful workplace environment, creating employment opportunities for our nation's military veterans, and ensuring accessibility and accommodation for individuals with disabilities. |
| Posting Summary |
Rutgers, The State University of New Jersey, is seeking an Assistant Help Desk Supervisor for the Digital Classroom Services.
Among the key duties of this position are the following:
- Creates and supports instructional technology in the Rutgers-New Brunswick general purpose classrooms and learning spaces of the Office of the Chancellor, including computers, projectors, web cameras, microphones, document cameras, and other equipment used to teach, record, and videoconference.
- The Assistant Help Desk Supervisor will be part of the Faculty Training & Outreach team that ensures faculty can use the equipment on a regular basis.
- Assists the use of DCS technology in the evenings by providing phone, remote, and in-person user support; performing in-room equipment troubleshooting and repair; assisting in the coordination of the Help Desk; and other projects as needed.
- Assists in the building and installation of classroom technology. Note that daytime hours are available during periods when classes are not being held.
|
| FLSA |
Nonexempt |
| Grade |
03 |
| Salary Details |
|
| Minimum Salary |
61835.000 |
| Mid Range Salary |
78221.000 |
| Maximum Salary |
94607.000 |
| Offer Information |
The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent. |
| Benefits |
Rutgers offers a comprehensive benefits package to eligible employees, based on position, which includes:
- Medical, prescription drug, and dental coverage
- Paid vacation, holidays, and various leave programs
- Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
- Employee and dependent educational benefits
- Life insurance coverage
- Employee discounts programs
For detailed information on benefits and eligibility, please visit:
http://uhr.rutgers.edu/benefits/benefits-overview. |
| Position Status |
Full Time |
| Working Hours (per week) |
|
| Standard Hours |
37.50 |
| Daily Work Shift |
Evening |
| Work Arrangement |
|
| Union Description |
Admin Assembly (MPSC) |
| Payroll Designation |
PeopleSoft |
| Seniority Unit |
|
| Terms of Appointment |
Staff - 12 month |
| Position Pension Eligibility |
ABP |
Qualifications
| Minimum Education and Experience |
- Working knowledge of desktop software and operating systems currently in use with a combination of two years education/experience.
|
| Certifications/Licenses |
- Use of personal vehicle in order to travel for business demands; a valid driver's license would be required for this position.
|
| Required Knowledge, Skills, and Abilities |
- Good communication skills, basic consultative, and organizational skills and computer literacy.
- Knowledge of use and troubleshooting of audio/visual equipment and computers.
|
| Preferred Qualifications |
- Experience with audio/visual equipment, conferencing technology, and computer.
- Experience in user support and/or customer service.
- Familiarity with Rutgers classrooms.
|
| Equipment Utilized |
- Mac computers, various user devices, document cameras, blu-ray drives, cameras, microphones, audio/visual switchers, projectors, monitors, and transmitters.
|
| Physical Demands and Work Environment |
- Ability to lift 40 pounds and perform physical repair work, including using step-ladders.
|
| Special Conditions |
|
Posting Details
| Posting Number |
25ST1714 |
| Posting Open Date |
08/11/2025 |
| Special Instructions to Applicants |
|
| Regional Campus |
Rutgers University-New Brunswick |
| Home Location Campus |
Livingston (RU-New Brunswick) |
| City |
Piscataway |
| State |
NJ |
| Location Details |
|
Pre-employment Screenings
All offers of employment are contingent upon successful completion of all pre-employment screenings. Immunization Requirements
Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination. Affirmative Action/Equal Employment Opportunity Statement
It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement |
Rutgers University
life insurance
Aug 11, 2025