Program Manager, Learning & Development

About Suffolk

Suffolk is a national enterprise that builds, innovates and invests. Suffolk is an end-to-end business that provides value throughout the entire project lifecycle by leveraging its core construction management services with vertical service lines that include real estate capital investment, design, self-perform construction services, technology start-up investment (Suffolk Technologies) and innovation research/development.

Suffolk - America's Contractor - is a national company with more than $5.0 billion in annual revenue, 2,600 employees, and main offices in Boston (headquarters), New York City, Miami, West Palm Beach, Tampa, Estero, Dallas, Los Angeles, San Francisco, and San Diego. Suffolk manages some of the most complex, sophisticated projects in the country, serving clients in every major industry sector, including healthcare, life sciences, education, gaming, transportation/aviation, government, mission critical and commercial. Suffolk is privately held and is led by founder, chairman and CEO John Fish. Suffolk is ranked #8 on ENR's list of "Top CM-at-Risk Contractors." For more information, visit www.suffolk.com and follow Suffolk on Facebook, Twitter, LinkedIn, YouTube, and Instagram.

At Suffolk, we believe that our total rewards program should offer you and your family the support you need when it matters most. That's why we have created a program that provides employees with access to a wide variety of options that can be personalized to support you and your loved ones physically, emotionally, and financially.

Benefits include, competitive salaries, auto allowances and gas cards for certain roles, access to market leading medical and emotional and mental health benefits, dental, and vision insurance plans, virtual care options for physical therapy and primary care, generous paid time off, 401k plan with employer match and access to expert financial resources, company paid and voluntary life insurance, tax deferred savings accounts, 10 backup daycare days each year, short- and long-term disability, commuter benefits and more. For more information, click here.

This Role

Reporting to the Director of Learning and Development, the Program Manager is a strategic role responsible for the successful execution of our department's goals and initiatives. This individual will lead a portfolio of projects, programs, and strategic change initiatives, ensuring they run smoothly, meet their objectives, and deliver measurable results. The Program Manager will act as a key liaison, working closely with functional heads across the Enterprise and external vendors to drive program success and operational excellence.

We are looking for a highly collaborative individual with strong program management experience to help us continue building a scalable, sustainable learning function within the organization.

Strategic Program & Project Leadership

Own and lead a portfolio of projects, programs, and strategic change initiatives, from inception to completion, working with internal teams and third-party vendors.
• Define project scope and lead the creation of detailed business requirements.
• Manage project teams, schedules, and resource allocation to ensure projects are delivered on time and within scope.
• Facilitate and negotiate business stakeholder discussions and decisions, and lead working sessions and status meetings.

Operational Excellence & Process Improvement

• Establish and lead a continuous process improvement strategy for the department, identifying opportunities to enhance efficiency and effectiveness.
• Develop and implement a systematic measurement strategy and dashboard to track process data, report on department effectiveness, and showcase program impact.
• Optimize the training lifecycle, from scheduling and communication to tracking and reporting, ensuring a seamless experience for all participants.
• Develop and implement a department-wide reporting framework that provides key insights and metrics on program performance.

Curriculum and Training Management

• Contribute to the strategic design of curriculum and supporting materials by collaborating with the Director of Learning and Development and subject matter experts.
• Act as the primary point of contact for training-related logistics, implementing systems to ensure all required equipment, materials, and communication are delivered efficiently and on time.
• Travel to regional offices and job sites as needed to provide direct support for the department's training efforts and to gather critical feedback.

Experience and Education

Required

• 5-8 years of relevant experience in program or project management
• Demonstrated experience leading cross-functional teams and managing a portfolio of complex projects
• Strong business and data analysis skills
• Ability to travel up to 25%

Preferred

• Lean Six Sigma Certification or Project Management Certification
• Experience in learning and development or construction industries

Necessary Attributes

• Proactive self-starter with the ability to work with minimal oversight
• Strong project management skills
• Ability to thrive in a fast-paced environment
• Strong analytical and communication skills
• Strong client focus and relationship management skills
• Demonstrates emotional intelligence, and builds trusts through strong personal character and authentic behavior
• Collaborative and able to work effectively with diverse teams
• Well organized and structured
• Excellent presentation skills
• Able to work effectively as part of a team
• Ability to structure, analyze and solve complex problems with creativity
• Technical capacity to learn new systems quickly and use them to answer business questions
• Adaptable, resilient, flexible and meet constantly changing priorities with enthusiasm

Travel:

• Travel may be required for up to 20-25% of the year

While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stands; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level. Job site walking.

Suffolk provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran, gender identity, age or any other status protected by law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Suffolk will not tolerate any unlawful discrimination toward, or harassment of, applicants or employees by anyone at Suffolk, or anyone working on behalf of Suffolk.