Mortgage Operations Support Assistant (Entry Level)

TEKsystems
$15.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Florida, Pensacola
Aug 09, 2025
TEKsystems is searching for individuals that are eager to start a career in the Mortgage industry. We are currently hiring openings for a Mortgage Operations Support Assistant to start on September 16th with a Fortune 100 Company in Pensacola, FL. This is NOT a remote position. All candidates must be located in Pensacola, FL to work onsite 2 per week required. Pay: $15.00/hour Hours: Full Time, 40 hours per week. Monday-Friday, 8:00am-4:30pm CST Time Off Policy: NO TIME OFF FOR THE FIRST 6 MONTHS Location: ONSITE FOR TRAINING for the first week -- will then move to working HYBRID onsite 2 days per week onsite Job Description: To provide operational support for Management, Supervisory staff, Mortgage Loan Officers (MLOs), Processors and Closers in order to execute essential mortgage production tasks, minimizing the inherent risk and its members assume during the origination process. Responsibilities: * Assist with new loan setup including indexing, member follow up, ordering and/or validating documents; updating mortgage lending systems while ensuring compliance with regulatory requirements * Index loan documents received electronically via fax and e-mail from members, Processors, Closers and/or third parties * Complete initial contact with the member appropriate information such as contact name, hours, contact numbers, etc. to ensure member education and enhanced member service * Maintain systematic, consistent and reliable notes and contact history information on each member interaction and actions taken on accounts * Track and update action items in database(s) * Serve as mentor/trainer and provide guidance and assistance to team members * Continually evaluate the effectiveness of current processes, make recommendations for efficiency improvement * Review, prepare and submit production reports for tracking purposes Interact with mortgage staff, government agencies, and vendors to resolve discrepancies * Assist in member follow up, documenting mortgage status, and compiling outstanding documentation * Review daily production reports and take action(s) as needed * Understand and comply with federal and other regulations relating to financial products and services * File, fax and copy documents * Perform other duties as assigned Qualifications: * High School Diploma/GED required * 1-2 year of office administrative, legal, or customer service experience required * Proficient in Microsoft Office, Computer Literate, and strong Data Entry skills * Ability to work in a fast paced environment * Detail Oriented, Multitasking, Written/Verbal Communication, Team Player **A daily expectation is required for completion so candidates must be able to organize their own time and remain on track with time management. We would also be looking for individuals who can manage their at home office space (when working in the hybrid schedule from home) so that they are distraction free during work hours. Communication is an expected part for these positions to be able to give and accept feedback, report concerns as they find them and other information that impacts their day to day. If you are interested and meet the qualifications, please apply with an updated resume. #priorityeast25 Pay and Benefits* The pay range for this position is $15.00 - $15.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Pensacola,FL. Application Deadline This position is anticipated to close on Aug 14, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.