Credit Resolution Specialist

TEKsystems
$21.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Virginia, Norfolk
Aug 09, 2025
Location: Chesapeake, VA (On-site/ 1 day hybrid based on performance) Employment Type: Full-Time Department: Revenue Cycle / Billing Overview: We are seeking a detail-oriented and analytical Credit Refund Analyst to join our billing team. This role is responsible for monitoring and resolving credit balances, analyzing patient accounts, and ensuring accurate payment processing. If you're computer-savvy, comfortable navigating multiple systems, and have experience with both commercial and government insurance, we'd love to hear from you! Key Responsibilities: * Monitor and resolve credit statuses in work queue. * Analyze patient accounts to determine credit reasons. * Confirm recurring charges and verify accurate payments from payers and patients. * Utilize payer remits, websites, billing systems, and other resources to determine required actions. * Ensure correct primary and secondary payments are on file. * Update insurance information and request claim submissions for new payers. * Enter and apply adjustments up to $1,000; submit requests for adjustments over $1,000. * Process refunds up to $3,000; submit requests for refunds over $3,000. * Audit specified accounts for accuracy and compliance. Common Credit Refund Reasons: * Corrected claims or removed charges * Overpayments * New insurance information Performance Metrics: * Expected to process approximately 40 accounts per day Qualifications: * Proficiency in Eclipses (EMR), FinThrive (billing system), and Microsoft Excel * Ability to read and interpret Explanation of Benefits (EOBs) * Experience navigating payer portals * Familiarity with commercial and government insurance plans * Strong attention to detail and organizational skills * Comfortable using Microsoft Office Suite Why Join Us? * Collaborative and supportive team environment * Opportunities for professional growth * Competitive compensation and benefits package Pay and Benefits The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Norfolk,VA. Application Deadline This position is anticipated to close on Aug 15, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.