Staff Fraud Strategist

Staff Fraud Strategist

San Mateo OR San Diego, CA
remote considered *

Role overview:

We are seeking individuals passionate about our brand and dedicated to combating fraud. The ideal candidate will possess a high sense of integrity and excel at building positive relationships. Our team collaborates with cross-functional internal teams to lead and drive multiple simultaneous strategic projects aimed at fraud mitigation.

We need team members with a thorough understanding of online fraud, the motivations behind fraudulent activities, and the creativity to anticipate and counteract fraudulent attempts with scaled approaches. The person in this role will be a domain specialist in fraud.

Your primary responsibilities include providing strategic fraud knowledge, building effective day-to-day relationships with multiple teams to facilitate the delivery of multiple strategic fraud projects, and providing thought leadership to the industry. You will collaborate cross-functionally with multiple worldwide business units and outside 3rd parties to clearly identify, explain, and communicate their involvement, goals, expectations, tasks, and timelines.

What you'll be doing:

• Defines strategic product and technology vision, evolution of the fraud services strategy, vision, roadmap, and technologies
• Translates customer needs into well-defined functional and technical requirements backed by data analysis and deep understanding of the fraud landscape
• Articulates the customer experience and impact on fraud detection and prevention activities through a customer-first approach
• Tracks evolving fraud and abuse and implements strategies to mitigate current and emerging trends
• Identifies key areas for improvement in the fraud platform and incorporates these goals into ongoing & future development initiatives
• Establishes business cases and projected value to prioritize opportunities
• Drives relationships and strategic alliances with groups and companies across the industry
• Evaluates, recommends, and onboards new products to complement current capabilities
• Defines fraud metrics and provides regular reports on the fraud and vendor performance

What we're looking for:

• 12+ years of experience in online fraud risk mitigation
• 6+ years of risk and fraud product management experience
• Advanced Problem-Solving: Apply extensive experience, diverse resources, and sophisticated strategies to tackle complex, cross-functional fraud prevention challenges effectively
• Accountable Leadership: Take ownership of team, group, and organizational goals, driving successful outcomes with a strong sense of responsibility and commitment to fraud prevention excellence.
• Proactive and Impact-Focused: Demonstrate a passion for exploration, a relentless drive to achieve goals, and a focus on delivering measurable results
• Clear Communication: Articulate complex fraud and technology concepts with clarity and situational awareness, effectively engaging diverse audiences to advance fraud prevention goals
• Collaborative Engagement: Communicate consistently with trust and respect, building strong, productive relationships with internal teams and external partners to advance fraud prevention goals
• Exceptional Interpersonal Skills: Build effective relationships at all levels, collaborating seamlessly with culturally diverse and geographically remote teams to drive fraud prevention success
• Persuasive Storytelling: Craft clear, compelling narratives that boost engagement, clarify objectives, and inspire alignment on fraud prevention goals
• Data Fluency: Leverage prior analyst experience to deeply understand and interpret complex data, generating actionable insights for effective fraud prevention strategies.
• Flexible approach to working hours to support global business operations
• BA/BS Degree or equivalent

Preferred skills:

• Prior work with online payment systems
• Experience with agile development methodologies and processes
• Familiarity with digital media software and networking technologies, especially those related to Sony's products, services, and devices
• Japanese language skills

*PlayStation offers a global hybrid office/remote working model - Flex Modes - which aims to combine the flexibility of remote working with the magic of in-person collaboration. Additionally, PlayStation supports flexible work hours to accommodate employees across various time zones, fostering a global and inclusive working environment. We will consider fully remote candidates who are willing to accommodate multiple time zones and to travel in for 'Moments that Matter'.