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Computer Technology Support Specialist

Muskego Norway Schools
United States, Wisconsin, Muskego
S87W18763 Woods Road (Show on map)
Aug 08, 2025
This position is to provide direct technical support in software and hardware applications for all district employees; to assist with continual assessment of the District's Technology Plan, goals and objectives; to provide in-servicing for appropriate staff as assigned by administration. DUTIES: Provides on-site, remote and phone support to multiple schools. Installs, configures and upgrades hardware, operating system software and application software. Works with tech support colleagues, school staff and students to match their needs with appropriate equipment and software. Uses the Helpdesk to: Anticipate and troubleshoot problems Prioritize issues Communicate with staff Document resolutions Maintains software and hardware inventories for various sites, as necessary. Engages in professional learning and growth through courses, workshops and independent study. Professional customer service and relation skills with staff, students, community members and colleagues. Direct and mentor student IT employees. Performs other tasks or assumes other responsibilities as assigned. Demonstrate the ability to learn and administer device/policy/system/classroom management technologies such as: Active Directory Group Policy Mobile device management Wireless system VOIP systems GAFE Networking protocols Working knowledge with the following operating systems: Windows iOS MacOS Chrome A strong interest in education and growth of students Qualifications Associate's Degree or equivalent relevant experience in technology support. Excellent oral communication, written communication, time-management and organizational skills. Positive, effective and professional customer service and relation skills with staff, students, community members and colleagues whose technology skill levels vary widely. Ability to work with a minimum of supervision, and exhibit adaptability and flexibility. Pro-active attitude in anticipating, pre-empting, finding and solving problems. A strong interest in education and its curricula. Ability to lift and carry 50 pounds safely. The Muskego-Norway School District Board does not discriminate on the basis of race, color, national origin, sex, religion, age, pregnancy, disability, national origin, ancestry, arrest record, conviction record, use or non-use of lawful products off the District's premises during non-working hours, declining to attend an employer-sponsored meeting or to participate in any communication with the employer about religious matters or political matters, or any other characteristic protected by law in its employment practices. Additionally, the Muskego-Norway School District does not discriminate on the basis of sex in the education program or activity that it operates, and that the school district is required by Title IX and Part 106 of Title 34 of the Code of Federal Regulations not to discriminate in such a manner. This extends to student admissions (as applicable) and employment. All inquiries about the application of Title IX and Part 106 to the school district may be referred to the district's Title IX Coordinators (Courtney Arntzen or Blake Wieting), to the Assistant Secretary at the U.S. Department of Education or both. The employee shall remain free of any alcohol or illegal substance in the workplace throughout his/her employment in the District. As a condition of initial and continued employment, the employee shall be a positive role model for students. The Muskego-Norway School District Board is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Muskego-Norway School District will take the steps to assure that people with disabilities are provided with reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact Courtney Arntzen or Blake Wieting.