Management Reporting & Presentations Senior Manager, Operations

What is the opportunity?

The primary purpose of this position is to lead and manage the Management Reporting department with time sensitive and complex process to ensure overall performance meets or exceeds established industry and company standards for service, innovation, and professionalism. This position will collaborate with a broad set of US WM Operations Departments and senior leaders, providing presentation and management reporting support. Incumbent will test, maintain, and develop a roadmap for capacity plans and other reports. Incumbent will design, produce, and consult on a variety of internal and external to Operations management reports with emphasis on PowerPoint presentations for executive leaders. The incumbent will create visually appealing presentations that communicate complex information to the appropriate audience. This position is responsible for the creation and execution of McKinsey style presentations, as well as collaborating with employees throughout Operations to elevate the professionalism of our communication visuals. The Incumbent must work effectively and collaboratively with multiple departments and stakeholders (internal and external to Operations) to achieve quality and timely delivery of solutions, slides, and communications.

What will you do?

• Management Reporting Development & Maintenance: Review, design, and implement new processes/process changes and procedures to increase department efficiency, reduce risk, or enrich service. Partner with technical data solution teams to implement optimal solutions.
• Produce regular reporting for capacity planning, monthly and quarterly business reviews, position tracking, goal metrics, and other key performance indicators.
• Test, maintain, and develop future roadmap for capacity plans and other reports, inclusive of time study analysis.
• Manage, oversee, and continuously improve risk, service, workforce enablement, financial, and quality assurance dashboards.
• People Leadership & Department Management: Manage and oversee team members in the effective and accurate performance of the functions within the department to provide consistent, quality service and minimize risk. Provide training, coaching, recognition and development for the department members, fostering teamwork and planning for succession.
• Design professional and visually appealing custom slides, templates, and presentations.
• Ensure presentations adhere to brand guidelines and advise on the best graphics approach.
• Use data visualization to present quantitative information.

What do you need to succeed?

Must-have

• 4-year degree from an accredited university or equivalent OR High school diploma or equivalent AND 5+ years of securities, banking, technology, communications and/or job specific industry experience
• Securities license 7 or 99 (or able to obtain license within 120 days)
• 3+ years demonstrated project team coordination and/or coaching/mentoring leadership experience
• Exceptional communication abilities, including writing, visual aids, speaking and active listening with in-depth knowledge of best writing and messaging practices for senior and executive leadership presentations

Nice-to-have

• 4-year degree from an accredited university in communications, marketing, business, or related field
• 5+ years securities, leadership, change management, project management, analysis, and/or executive level communications/presentations experience
• Prior experience with Jira, Coupa, SharePoint and/or Tableau applications

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business

The good-faith expected salary range for the above position is $85,000 - $150,000 depending on factors including but not limited to the candidate's experience, skills, registration status; market conditions; and business needs. This salary range does not include other elements of total compensation, including a discretionary bonus and benefits such as a 401(k) program with company-matching contributions; health, dental, vision, life and disability insurance; and paid time-off plan. RBC's compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

• Drives RBC's high performance culture
• Enables collective achievement of our strategic goals
• Generates sustainable shareholder returns and above market shareholder value

Job Skills

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.