Fire Service Technician II

Johnson Controls, Inc.
life insurance, vision insurance, tuition reimbursement, 401(k), company vehicle
United States, Tennessee, Chattanooga
Sep 04, 2025
Be part of the future! We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people - you bring your talent, and we'll give you the space and opportunities to grow and succeed. We are committed to making a difference. What we offer: Competitive Starting Pay Paid Training Tuition reimbursement Global Advancement Opportunities Company Vehicle (as applicable) Referral Bonuses Comprehensive Benefits Medical/Dental/Vision insurance Health Savings Account (HSA) Life Insurance 401(k) savings plan with company match Short-Term and Long-Term Disability Employee Assistance Program Wellness Program And more! What you will do Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions. Responsible for contacting customer representative and ascertaining equipment/systems problems. Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites. Provide our customers with the highest level of service to solve building inefficiencies and resolve service-related items. As a trusted advisor to our customers, you will provide solutions and outcomes at the time of service. How you will do it Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment Service, troubleshoot, and install many different manufacturers' Fire & Life Safety systems including SimplexGrinnell Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers Obtain customer signature upon completed service call assignment Participate in a scheduled On-call rotation Help to train or mentor others on the service team Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities Provide quotes to support recommendations and solutions. Perform other duties as assigned What we look for Required High school diploma or equivalent 2+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems Retain any licenses that are required by National, State and Local codes Possess a valid driver's license and driving record that meets company requirements Able and willing to complete SimplexGrinnell 4120 Network training within 12 months Experience in reading and interpreting blueprints, submittals, and operational/product manuals Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices Able and willing to perform physical labor, including carrying and moving equipment and tools up to 70 lbs. Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc. Able and willing to work flexible hours, including weekends, to meet customer requirements Able and willing to travel overnight if/when required Demonstrate a high level of customer service Experience maintaining truck inventory to ensure timely response to customer needs Ability to adhere to, implement, and always follow safety guidelines and procedures Strong organizational skills, positive attitude, and an ability to learn quickly Able to pass a pre-employment background and drug test Preferred NICET Level II certification HIRING HOURLY RANGE: $15 - $19 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us