Senior Quality Assurance Engineer

Come be a part of our mission and make a meaningful and positive impact with the industry leading provider of language services for the Deaf and hard-of-hearing!

Full time Benefits

• Paid Vacation Time and Paid Sick Time and Paid Holidays
• 401k 6% match with immediate vesting
• Nationwide Medical Insurance plans and coverage (Medical, Dental/Orthodontia, Vision)
• TeleDoc
• HSA company match
• 3 Medical plan options including a Low Deductible PPO Medical Plan Offering
• Employee Assistance Program
• Engaged Employee Resource Groups
• Outstanding Learning and Career Development Opportunities

Pay Range: Actual pay may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for incentive compensation.

* Applicants must be legally eligible to work in the United States to be considered. Visa sponsorship is not available for this role *

Job Summary

The Senior Quality Assurance Engineer is responsible for developing and executing manual and automated tests across our product lines. They collaborate closely with Product Managers, Developers, and Stakeholders to ensure each release meets the highest standards of functionality, reliability, and performance. They own the verification process consisting of planning test scenarios, implementing end-to-end tests, analyzing results, and identifying trends. They champion a culture of continuous improvement in how our products work and in how they are developed.

The Senior Quality Assurance Engineer will advocate for quality assurance practices and drive initiatives to improve the software development lifecycle (SDLC) and software products. The ideal candidate is driven to continuously improve the SDLC and enhance the quality of our software products.

Essential Duties and Responsibilities

• Organize verification processes for both new and existing products, identifying high-risk areas and implementing rigorous test strategies.
• Develop and manage test plans and test cases to validate product features, ensuring comprehensive coverage of functional, non-functional, and user acceptance scenarios.
• Design, create, and maintain automated tests, introducing new testing solutions for scalable, repeatable testing.
• Conduct end-to-end testing to deep-dive into product features, exposing vulnerabilities and ensuring robust performance across diverse use cases.
• Advocate for realistic development timelines, test automation with CI/CD, and reduction of technical debt.
• Document test procedures, methodologies, and metrics, providing clear guidelines for team members and ensuring consistent quality standards.
• Provide detailed bug reports and root cause analyses to development teams, tracking issues to resolution and preventing recurrence.
• Collaborate with cross-functional teams (including Product Managers, Stakeholders, and Developers) to prioritize testing activities, manage schedules, and communicate findings.
• Integrate shift-left testing and test-driven development principles into project lifecycles, identifying issues early to reduce time-to-market.
• Perform structured testing sessions with internal users to capture real-world feedback, simulate practical usage scenarios, and refine test coverage.
• Produce and present quality metrics to QA and development staff, driving data-supported decisions and continuous improvement initiatives.
• Other duties as assigned.

Supervisory Responsibility

This position has no direct supervisory responsibilities but does serve as a coach and mentor for other positions in the department.

Travel Requirements

Travel Requirements: Less than 25%

Education

Minimum 4 Year / Bachelors Degree Information Systems, Computer Science, or related technical field preferred.

Experience

4 Years of experience with end-to-end product testing and automated software testing.

Knowledge, Skills, and Abilities

• Experience with creating and executing tests for automated test suites such as Selenium, Playwright, Cypress, Postman, Appium, or Espresso as well as experience integrating automated tests into GitHub Actions or Jenkins.
• Strong scripting or programming skills (JavaScript/TypeScript preferred).
• Experience performing system load testing using frameworks such as K6 or JMeter.
• Experience with API testing, mocking, performance, and contract testing
• Proficiency in non-functional testing, process flow testing, exploratory testing, and negative testing to ensure predictable and consistent product behavior.
• Strong ability to collaborate and communicate effectively with Product Managers, Developers, Stakeholders, and other QA teams.
• Capacity to organize and verify complex products, ensuring coverage across multiple operating systems and hardware configurations.
• Skilled in analyzing test results, identifying issues, and recommending corrective actions.
• Capable of clearly documenting testing procedures, outcomes, and presenting progress metrics to leadership teams.
• Thrives in an Agile/Scrum environment.
• Possesses an analytic nature, asks hard questions, and looks for gaps in requirements and testing.
• SQL and Azure Cloud experience is a plus.
• Familiarity with Confluence, Jira, and TestRail is a plus.

Company Summary

Our MissionHarnessing the power of language, we connect diverse people and enrich the human experience.

Our VisionTo provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

As one of the worlds leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase accessibility and inclusion through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. Sorensons impact vision and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve.

We achieve great things together working The Sorenson Way with our employee values: Customer First, Can-Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct.

Equal Employment Opportunity:
Sorenson Communications is an Equal Opportunity, Affirmative Action Employer.