Inside Sales Representative

Who We Are:

Lippert is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing and bettering the RV, marine, automotive, commercial vehicle and building products industries. We combine our strategic manufacturing capabilities with the power of our winning team culture to deliver unrivaled customer service, award-winning innovation and premium products to all of our customers.

Why We are Different:

At Lippert, Everyone Matters. This is not just a tagline or empty promise; it is who we are. We have intentionally created a culture that values and celebrates our team members' unique and varied backgrounds, perspectives, and experiences. We strive to give our team members a deeper sense of purpose at work, and we continue to build a better work environment by aligning our cultural and business strategies with the needs of our team members.

What You will Get:

1. A unique, inclusive and supportive company culture.
2. Comprehensive benefit offerings including medical, dental, vision, 401k with employer match, vacation, and more!
3. Fair and competitive compensation.
4. Career development and mentoring and opportunities to grow.
5. Holiday, personal and vacation days.

Summary/Objective:

Inside Sales Representatives play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. These individuals support outside sales and critical OEM customers. Markets can include (but are not limited to) RV, Marine, Utility, Specialty, Cargo and more. Successful candidates will be professional, have a high sense of urgency and strong time management and organization skills. Having a positive attitude, the ability to build strong relationships and work as a team is very important in this role.

Duties and Responsibilities:

1. Provides proactive and extraordinary service to all external and internal customers. This responsibility includes always maintaining a professional and positive attitude.
2. Develop and maintain meaningful relationships (with Customers and Co- Workers).
3. Must model Lippert core values in all interactions with others.
4. The ability to track and follow all customer request until complete.
5. The ability to learn new products and their key features.
6. Run various reports for the Report Server to obtain needed customer information.
7. Work with operations teams to provide quick and accurate responses to customer inquiries via phone and email.
8. Develop and provide specs for configured product lines as needed by the customers or outside sales team members.
9. Assist with initial contact and setup of new accounts. (credit application, etc.)
10. Help facilitate and maintain the RGR process with all local production plants.
11. Provide daily support to assigned outside sales team.
12. Variety of other misc. tasks that will vary from day to day.
13. Source new sales opportunities and build relationships through phone calls and emails
14. Understand customer needs and requirements
15. Work with appropriate sales executives to further develop opportunities
16. Research accounts, identify key players and generate interest
17. Functions of the role include training new team members, demonstrating the importance of team play and core values through onboarding processes.
18. Problem-solving skills must be strong.
19. Participate in cross-functional meetings with co-workers to foster a healthy and professional work environment and to execute new processes to add to efficiencies.
20. Continuously model Lippert core values in every transaction with customers, co-workers and adjacent teams.
21. Must have strong systems knowledge to determine effectivity and flow from various system tools throughout the core team
22. Must be able to handle conflict and work with other departments and directly with the sales team and operations teams effectively.
23. Creatively solve customer issues, proactively manage customer orders and open requests to resolution
24. Professionally handle all incoming calls. This action includes meeting or exceeding the Customer Service expectations and metrics that are established for the department.
25. Handles, resolves and takes ownership of all internal and external customer problems. Root causes of problems are identified and corrective action taken. Problems are closed with calls to customers to ensure the highest level of customer satisfaction.
26. General knowledge of the product line and pricing schedules
27. Performs all other responsibilities as may be assigned by management.

Working Conditions:

• Primarily working indoors, office environment.
• May sit for several hours at a time.
• Prolonged exposure to computer screens.
• Repetitive use of hands to operate computers, printers, and copiers.

Qualifications

1. BA/BS preferred or 2 years customer service or inside sales experience
2. Working knowledge of Excel and Microsoft Office based systems
3. Must have 1 year Outlook experience
4. Preferred System experience with D365
5. Comfortable with computers and various ERP systems.
6. Knowledge and understanding of production processes and procedures.
7. Well-spoken individual who can communicate clearly and respectfully with customer (internal & external) via phone or email.
8. Ability to work independently, under pressure to meet deadlines/timelines.
9. Team player, open to change and changing priorities a must.
10. Demonstrated high sense of urgency; organizational skills and time management.
11. Possess a strong ability to manage time and problem solve in a fast-paced environment.
12. Must be able to remain collected in stressful situations
13. Capable of working within a team-based structure.
14. Willing and able to work overtime, when necessary.
15. Must be customer-centric
16. Positive attitude
17. Proficient computer skills

Competencies:

1. Team Player
2. Organization
3. Follow-up skills
4. High personal accountability
5. Decision making
6. Initiative
7. Willingness to work overtime when necessary
8. Demonstrated high sense of urgency

Supervisory Responsibility:

This role does not have any supervisory responsibility upon hiring.

Physical Demands:
While performing the duties of this job, the team member is regularly required to talk and hear. This position requires sitting, data entry, and a telephone headset. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work:

This is a full-time hourly position and the expected work hours are 40 hours per week, Monday through Friday; weekend and late evening work may be necessary.

Travel:

Travel would be minimal and would be primarily local during the business day.

Preferred Education and Experience:

1. Prior Customer Service or Purchasing/Expediting experience is required
2. Bachelor's degree
3. Prior Inside Sales experience
4. Prior experience in the RV industry

Work Authorization/Security Clearance

Must be legally authorized to work in the United States.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Lippert provides equal employment opportunity to all team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, ancestry, age, genetic information, disability, citizen status, protected veteran status, military service, marital status or any other legally protected category as established by federal, state, or local law. This policy governs all employment decisions, including recruitment, hiring, job assignment, compensation, training, promotion, discipline, transfer, leave-of-absence, access to benefits, layoff, recall, termination and other personnel matters. All employment and personnel-related decisions are based solely upon legitimate, job-related factors, such as skill, ability, past performance, and length of service with Lippert.

Lippert's strong commitment to equal employment opportunity requires a commitment by each individual team member. Compliance with the letter and spirit of this policy is required of all team members. Violations of this policy should be immediately reported to your leader or to any member of leadership. Team members who violate this policy will be subject to disciplinary action, up to and including termination of employment.

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