Site Reliability Engineer

The application window is expected to close on: October 8th 2025.

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

The preferred location for this role is RTP, North Carolina, US. Onsite 2 days a week.

We in Cisco IT are going through a major transformation increasing automation of our business processes to reduce time to capability and improve performance. To support this transformation, we are looking for a mid-level experienced and dedicated individual to expand our capabilities by adopting industry leading automation technologies. Work in collaboration with other engineers (and/or when required independently), receive minimal mentorship and direction from manager then use the best approach to accomplish work. Solve sophisticated problems. Collaborate with customers, peers, external and internal partners for network solving. Contributing result in business or process improvements globally within the function. Use analytical thought to exercise judgment and identify innovative solutions. Anticipate business and industry issues; recommend functional process or service improvements; work towards an expert understanding of and act as a motivation to the improvement of Cisco's products, services, and customers. Major focus on LAN, WAN, Wireless management & operations with scripting skills. As we transition to AI-driven network operations, it is crucial to use prompts and automation that harness the power of AI and intelligent agents. These tools will streamline common tasks, minimize manual effort, and significantly reduce operational toil within our network.

• Support to a team of Site Reliability Engineers, fostering a culture of collaboration, learning, and continuous improvement.
• Understand and follow SRE standard practices, processes, principles, and strategies across the organization.
• Contribute to tools and automation to improve efficiency in monitoring, alerting, capacity planning, and incident management.
• Reduce manual intervention through automation of operational workflows and processes.
• Be able to respond to incidents during outages and ensure root cause analysis is conducted.
• Advocate for retrospective and continuous feedback loops to prevent recurrence of issues.
• Work towards SRE domain expertise, enabling teams to adopt and implement reliability standard processes.
• Work on user incidents and cases to resolution and provide phenomenal user experience

Minimum Qualifications

• Bachelor's degree in computer science, a related field, and 3+ years of relevant work experience
• Experience with development coding languages such as Java or Python in a CI/CD, DevOps model with knowledge of Jenkins, GIT.
• Knowledge of network controllers for operations & monitoring technologies such as Catalyst Center (CatC), Meraki Dashboard, etc.
• Certifications a plus: Devnet Associate, CCNA, CCNP, etc.
• AI literacy, data analytics & visualization, AI-driven automation, prompt engineering or AI security.

Preferred Qualifications

• Experience working in an agile environment with exposure to Agile tools like Jira.
• Problem-solving skills with a focus on getting to the root of the problem.
• Excellent communication and collaborator skills.
• Being on-call rotation

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put - we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.