Deskside Support Technician - IT Asset Management

The Deskside Support Technician is responsible for providing technical support to end users across the healthcare system, with a dedicated focus on hardware inventory and IT Asset Management. This includes overseeing the lifecycle of IT assets-from procurement and deployment to decommissioning-ensuring accurate tracking, compliance, and optimization of hardware resources. The technician will also support desktop and mobile devices, telecom equipment, and peripherals, while maintaining a high level of customer service and technical excellence.

Areas of Accountability

The technician is accountable for:

• Managing and maintaining the organization's IT asset inventory, ensuring data accuracy and lifecycle tracking.

• Coordinating asset procurement, deployment, and retirement in alignment with organizational standards.

• Supporting audits and compliance initiatives related to hardware and software assets.

• Collaborating with procurement, finance, and IT teams to optimize asset utilization and cost-efficiency.

• Providing deskside support and troubleshooting for hardware and software issues, including after-hours and on-call coverage as needed.

Knowledge/Special Skills

• Strong understanding of IT Asset Management principles and tools.

• Experience with asset tracking systems and inventory control processes.

• Excellent problem-solving and analytical skills.

• Strong communication and interpersonal skills to work effectively with clinical, business, and administrative staff.

• Ability to work independently and collaboratively in cross-functional teams.

• Proficiency in supporting desktop and mobile hardware, software, and network configurations.

• Excellent documentation and organizational skills.

EDUCATION:

Associate's degree or formal technical training or equivalent experience. Must possess a valid Vermont driver's license and safe driving record.

EXPERIENCE:
Minimum of 3 year's IT experience.