Sr Workstation / Server Engineer

Position Purpose:

Performs lead engineer responsibilities on technical projects which involve assessing, architecting, capacity/project planning, implementing, documenting, and supporting complex systems environments. Conducts research on server and workstation products, services, protocols, and standards in support of procurement and development efforts. Designs and builds systems verifying stability, interoperability, security and scalability of the architecture. Leads staff in the performance of specialized assignments. Typical office environment.

What You'll Do:

• Evaluate system performance to identify deficiencies and develop and recommend solutions for improvement and to maximize the design of the client's systems environment. Advise on and implement new technology solutions and enhancements with systems planning, security principles, and general software management best practices.

• Design custom integration solutions and establish configuration for software packages in support of business processing requirements. Develop and manage administrative tools and applications for software delivery and remote management that operate on the enterprise level, affecting company-wide operations. Lead the deployment efforts of infrastructure software to clients including new builds, master files, upgrades, and patches. Plan, establish, and follow processes for notifications and alerts.

• Develop, implement and maintain policies, procedures, and associated training plans for workstation/server maintenance, administration, and disaster recovery. Perform proactive maintenance, analysis, design, development, documentation, and testing of workstation/server environments through a combination of scheduled onsite and remote work utilizing necessary independent judgment and discretion.

• Lead technical discussions with clients and stakeholders that impact the client's business continuity and growth. Introduce new technology trends, make recommendations and develop plans for the future of the client's workstation/server infrastructure.

• Provide advisory level expertise in diagnosing and resolving workstation/server issues. Ensure the resolution of problems before they become issues to the user and act as an advisor for the service delivery team for certain problems.

• Review updates for the comprehensive infrastructure software and configurations database/library of the workstation/server environment to ensure consistent quality remote support by the service delivery team. Maintain growth statistics and software and hardware inventories.

• Ensure continuity with system software licensing and maintenance agreements. Conduct hardware and software audits of workstations and servers to ensure compliance with the organization's established standards, policies, and configuration guidelines.

• Provide mentoring and advisement to less experienced staff. Maintain knowledge base of current technology with continuous self-study.

Work Environment: Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer.

To Qualify for This Position, You'll Need:

This position requires a clearance which requires U.S. citizenship to obtain.

Required Education:

• Bachelor's degree in a job-related field

Degree Equivalency:

• Associate's degree plus an additional 2 years job-related work experience for a total of 10 years' experience (See "Required Work Experience").

OR

• A total of 12 years of job-related work experience.

Required Work Experience:

• 8 years of applicable workstation, server, and/or application support experience to include software and hardware troubleshooting.

Required Skills and Abilities:

• Able to communicate with system users to identify, explain, and resolve problems.

• Able to negotiate and influence customers.

• Advanced understanding of client/server relationships to identify problem sources concerning system operations.

• Excellent organizational and time management skills.

• Ability to relay technical information to both technical and nontechnical personnel.

Required Software and Other Tools:

• Advanced understanding of relevant operating system and server hardware and software.

• Microsoft Office.

We Prefer that You Have:

• Proven experience in software packaging and distribution within complex enterprise workstation environments, utilizing tools such as HCL BigFix and Microsoft Intune Suite.

• Strong background in scripting with PowerShell and related tools, including PowerShell Studio

• Proficiency with Citrix.

What We Can Do for You:

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have access and opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.

Our comprehensive benefits package includes:

• 401(k) retirement savings plan with company match

• Subsidized health plans and free vision coverage

• Life insurance

• Paid annual leave - the longer you work here, the more you earn

• Nine paid holidays

• On-site cafeterias and fitness centers in major locations

• Wellness programs and a healthy lifestyle premium discount

• Tuition assistance

• Service recognition

What to Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. Management will be conducting interviews with those candidates who qualify with prioritization given to those candidates who demonstrate the preferred qualifications.

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilitiesand protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.

If you need special assistance or an accommodation while seeking employment, please email mycareer.help@bcbssc.comor call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's moreinformation.

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