New

811 Locate Ticket Screener

22nd Century Technologies, Inc.
Pay Rate: $27/hr
remote work
United States, Florida, Doral
Aug 06, 2025
Title: 811 Locate Ticket Screener Location: Doral, FL, 33166 Pay Rate: $27/hr Shift Hours (8 Hours/ 10 Hours / 12 Hours): 8 hours per day- Hybrid Duration: 12+ month contract Job Description: Top Skills: Heavy volume ticketing system experience (200+ tickets per day), 811 experience. Locate Experience. Experience reading digital prints/design work. The 811 Locate Ticket Screener plays a critical role in the damage prevention process by reviewing and screening utility locate requests submitted through the 811 system. This position ensures that tickets are properly assessed, routed, and prioritized to support safe excavation and construction activities. The role includes both office-based and remote work, with occasional field coordination. Role & Responsibilities: Review incoming 811 locate tickets for accuracy, completeness, and relevance to assets. Determine ticket priority and route to appropriate internal or external teams for action. Communicate with contractors, utility locators, and internal teams to clarify ticket details. Identify potential conflicts or risks and escalate as needed. Maintain detailed records of ticket activity, resolution status, and communications. Education/Certifications: High School Diploma or equivalent required. Technical training or coursework in GIS, telecommunications, or utility locating preferred. Experience Required: 1-2 years of experience in utility locating, construction, telecommunications, or related field. Familiarity with 811 systems and damage prevention practices preferred. Heavy volume, call center or ticketing experience is desired..