New 
Intake Specialist
 Spectraforce Technologies | |
 United States, Texas, Austin | |
| 2435 East Riverside Drive (Show on map) | |
 Aug 05, 2025 | |
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Position Title: Intake Specialist
Work Location: Austin, Texas, 78727 Assignment Duration: 04+ months Work Schedule: Mon - Fri, 8am to 5pm CST, No weekends, potential overtime based on business need Work Arrangement: Hybrid after training is completed **Looking for candidates who can speak both Finnish & Swedish Position Summary: The Intake Specialist supports PMQA by triaging complaints from all channels and serving as the first point of contact with the customer. Background & Context: * Reason for request - backlog project Key Responsibilities: * Completes the intake process of complaints through phone, email, and OneTrack. * Conducts initial assessment of application for missing information and completes missing information customer outreach process to obtain required data. * Conducts the initial identification of the complaint code. * Coordinate the logistics for the complaint samples. * Partner with internal stakeholders for adverse events. * Decides whether a replacement, credit, or warranty claim is warranted, and will notify the appropriate stakeholders. Will process replacement, credit or warranty claim for the customer. * Leads translation services for reporting. * Identify the need for a reply letter to customers addressing the results of complaint investigations and send to complaint processing team to create. Qualification & Experience: * High school diploma or equivalent required. College or a 2-year Associate Degree is preferred. * A minimum of 1-2 years' experience within a call center, preferably in a healthcare setting. * Strong attention to detail, critical thinking, and can work independently with minimal direction. * High quality customer service skills. * Ability to express ideas clearly in both written and oral communications. * Knowledge and familiarity with product, process, equipment, and facilities of pharmaceutical, biological or device related products. * Computer skills and ability to navigate through software systems. * Strong prioritization and time management skills. | |