New

Customer Service Specialist, Temporary

METTLER TOLEDO
life insurance, paid time off, tuition reimbursement, 401(k)
United States, Massachusetts, Billerica
900 Middlesex Turnpike (Show on map)
Aug 05, 2025
Our Opening and Your Responsibilities Principal contact for customer requests for product returns for calibration and repair.. Provide Quotes and RMA numbers. Interface directly with internal and external customers via Interaction Center email. ESSENTIAL DUTIES AND RESPONSIBILITIES: Process customer quotations for repair and calibration in CRM. Create RMA numbers once customer provides purchase order. Send return information to customers to include decontamination forms. Reply to emails in shared service inbox in timely manner. Transact RMA shipments in CRM on daily basis and send shipping rack to logistics to process Assist in answering department phones to help resolve customer issues Other duties may be assigned. What You Need to Succeed 1-3 years of Customer Service experience in an office/call center environment. Proficiency with MS Office applications and data entry. SAP order entry and CRM experience a plus Excellent verbal and written communication skills. Detail-oriented with ability to learn quickly and respond accurately. Able to resolve problems through interaction with other departments. Able to handle steady volume of incoming requests with professionalism and a positive attitude. Our Offer to You Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire Tuition reimbursement, educational matching gift program, perks and discounts Parental and caregiver leave programs All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits Global market strength and worldwide leadership in precision instrumentation A brand name that is identified worldwide with precision, quality, and innovation Thousands of patents, design and innovation awards across the Mettler Toledo Global recognition for the quality of our products and services About Mettler Toledo The Process Analytics division within METTLER TOLEDO (www.mt.com/pro) produces analytical measurement solutions for industrial manufacturing processes, allowing manufacturing companies to better control their production through at-line, on-line or in-line analytical measurements. We have over 60 years of experience as a leader in the industry of liquid process analytics and ultrapure water analytics. In addition to water analytics, MTPRO also offers a portfolio of sensors for gas process analytics. Product applications include: Measurement of pH and dissolved oxygen in biopharmaceutical and biotech fermentation processes. Measurement of conductivity and pH in a range of chemical applications. Measurement of turbidity, CO2 and O2 in beer production. Our high value products are produced in Billerica, Massachusetts US, Switzerland, and China, and sold by Mettler-Toledo Market Organizations (MOs) worldwide. Equal Opportunity Employment We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. Mettler-Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at EEO@mt.com