Business Systems Analyst

Department Marketing Statement:

There is a reason UCSB has been named the Best Place to Work by our local media for several years running. Whether our employees are on our stunning campus, or working remotely or hybrid, they tell us they value the flexibility, stability and rich benefits we offer. Come join us as we support the mission of one of the finest public institutions in the nation. UC Santa Barbara is consistently recognized for excellence across broad fields of study. Set alongside the glorious California coast, our dynamic environment inspires scholarly ambition and creativity. Information Technology Services (ITS), the Campus' central IT unit, contributes to UC Santa Barbara's mission of research, teaching, and community service by partnering with the Campus community to efficiently deliver IT infrastructure and enterprise application services to faculty, students, staff, and affiliates. Join us in supporting the technology making world class research possible!

Benefits of Belonging:

Working at UC means being part of this vibrant institution that shines a light on what is possible. People make UC great, and UC recognizes your contributions by making this a great place to work. Excellent retirement and health are just one of the rewards. Learn more about the benefits of working at UC and why You Belong at UC.

Brief Summary of Job Duties:

Under general direction, the Business Systems Analyst (BSA) is responsible for managing and supporting information systems, 3rd party applications, and office computing needs. The position is divided into three parts: up to 30-50% of the time is dedicated to supporting the Office of International Students and Scholars, up to 30-50% of the time is dedicated to supporting Career Services, and up to 30% of the time is to other departments supported by the Student Information Services unit. The BSA leads efforts to automate essential internal business processes, improve customer service, and analyze problems and issues of diverse scope. They analyze customer and information systems requirements, support the conversion to new software solutions, and evaluate business processes, existing systems, user needs, and technology opportunities. The BSA also provides a detailed description of needs, program and system functions, and steps required to purchase, develop, and/or modify software programs. Acting as the project manager, the BSA initiates and manages small to medium projects from initiation and planning through execution and closure. For larger or more complex projects, the analyst works closely with a separate project manager, other analysts, department users, and/or developers to coordinate the initial information gathering, analysis (including fit/gap analysis), procurement, project scheduling, data migrations or integrations, testing, and execution phases of the project. The BSA serves as the primary contact person for assigned departments, information technology applications, and vendors. Major duties include vendor management; application support, administration, and implementation; project management; business analysis; requirements gathering; solutions research; and systems and data integration & reporting.

Required Qualifications:

• Bachelor's Degree in related area and/or equivalent experience / training.
• 1-3 years Business Analysis, Business Systems Analysis, and/or Systems Implementation experience.

Preferred Qualifications:

• Thorough knowledge of business and process analysis functions.
• Strong skills and knowledge of methodologies associated with analysis of processes and problems, information flow and architecture.
• In depth understanding and skill in process and system requirements documentation standards, such as User Story creation, Use Case modeling, and narrative description.
• Thorough knowledge of related area of IT.
• Demonstrated ability to work with others from diverse backgrounds.
• Self-motivated and works well independently or as part of a team.
• Demonstrated strong, effective communication and interpersonal skills.
• Demonstrated ability to work with and to effectively communicate technical information to technical and non-technical stakeholders at various levels of an organization.
• Ability to learn effectively and quickly apply acquired knowledge.
• Demonstrated problem solving skills.
• Broad, general knowledge related to software design.
• Demonstrated test planning, design, and execution skills.

Special Conditions of Employment:

• Must be a Permanent US Resident or US Citizen.
• Satisfactory conviction history background check.
• UCSB is a Tobacco-Free environment.

Misconduct Disclosure Requirement:

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegation or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer. "Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:

• UC Sexual Violence and Sexual Harassment Policy
• UC Anti-Discrimination Policy
• Abusive Conduct in the Workplace

Job Functions and Percentages of Time:

20% Business Analysis and Requirements Gathering

• Apply technical expertise and business analysis concepts to identify, evaluate, and define complex scope and objectives with an understanding of applicable business practices, processes, systems and industry standards to meet user needs.
• Gather, analyze, prepare, and summarize business and user needs, document requirements, develop project proposals, and revise existing system and process logic issues as necessary.
• Create complex specifications for systems to meet user requirements.
• Participates in the development of complex user interface designs.
• Interview users, observe and analyze work processes, and review current systems usage and available documentation.
• Help the business users clearly identify and understand their processes, roles, relationships, and dependencies.
• Analyze system requirements from cost, development, deployment, capacity, flexibility, and support perspectives.
• Analyze business process automation needs, recommend and implement changes in processes and procedures, and/or work with developers or vendors to implement solutions.
• Researches vendor solutions based on user requirements; defines any "gaps" and develops recommendations for vendor software implementations, custom development, or a combination of the two.
• Proposes alternative solutions and recommends a preferred solution.

25% Systems, Data Management, and Operational Support

• Create new and modify existing reports as needed using SQL or other reporting tools.
• Extract data and produce reports and audits as requested.
• Manage external interfaces and in coordination with the department staff, maintain application data mappings and migrations for application upgrades and integrations with external systems.
• Coordinate and manage upgrades and patches to all applications used in the department.
• Monitor for Federal, State, or UC regulation changes and propose solutions to meet the requirements.
• Perform some system administration tasks including, but not limited to data uploads and downloads, system/application document management, application field configuration, and daily monitoring and alerts.
• Manage and coordinate application data integration processes and data integration issue resolution.
• Coordinate with department staff to help ensure accurate Federal, State, UC, and/or Campus reporting and/or evaluate and resolve reporting issues resulting from data errors.
• OISS Specific Duties: For the sole purpose of implementing and testing required changes to the Sunapsis application and its integration with the federal SEVIS reporting system, in coordination with the OISS staff, hold the role of a federal "Designated School Official and Alternate Responsible Officer."

20% Project Mgmt. & Information Systems Implementation

• Provide technical expertise in identifying, evaluating, and developing complex systems and procedures.
• Initiate and coordinate all IT/IS-related projects from initiation through closure, including initial requirements gathering, analysis, fit/gap analysis, procurement, project scheduling, environment and system setup, data migrations, testing, and execution and closure phases of the project.
• Organize and coordinate the development, enhancement, or integration of OISS applications.
• Work directly with vendors and departments and oversee the implementation of new applications to meet departmental needs or requirements.
• Serve as the primary contact person with information system vendors for the integration of a variety of functionalities.

15% Project Planning, Prioritization, and Service Coordination

• Participate in functional and/or cross-functional teams to address complex business or systems issues.
• Collaborate with Campus partners to establish department IT-related goals and priorities.
• Provide recommendations and facilitate cooperative decisions.
• Coordinate with other IT colleagues, vendors, and users to support Campus partners and their systems.
• Contribute to and participate in project committees to implement enhancements or changes to technology.
• Collaborate with off-campus entities to determine new initiatives and directions.

15% QA and User Training

• Plan and execute test plans for new systems, applications, and/or features, including developing test data sets.
• Provide support and training on new applications.
• Ensure systems, applications, or features meet Campus partner requirements.
• Develop and maintain system, training, and user documentation

5% Other

• Perform other duties as assigned.

Policy on Vaccination Programs:

As a condition of employment, you will be required to comply with the University of California Policy on Vaccinations Programs. As a condition of Physical Presence at a Location or in a University Program, all Covered Individuals* must participate in any applicable Vaccination Program by providing proof that they are Up-to-Date with any required Vaccines or submitting a request for Exception in a Mandate Program or properly declining vaccination in an Opt-Out Program no later than the Compliance Date (Capitalized terms in this paragraph are defined in the policy.). Federal, state, or local public health directives may impose additional requirements.

For more information, please visit:

• UC Santa Barbara COVID-19 Information https://www.ucsb.edu/COVID-19-information
• University of California Policy on Vaccinations https://policy.ucop.edu/doc/5000695/

* Covered Individuals: A Covered Individual includes anyone designated as Personnel or Students under this policy who Physically Access a University Facility or Program in connection with their employment, appointment, or education/training. A person accessing a Healthcare Location as a patient, or an art, athletics, entertainment, or other publicly accessible venue at a Location as a member of the public, is not a Covered Individual.

Equal Opportunity Statement:

UC Santa Barbara is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status or other protected status under state or federal law.

Reasonable Accommodations:

The University of California endeavors to make the UCSB Job site (https://jobs.ucsb.edu) accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Katherine Abad in Human Resources at 805-893-4664 or email katherine.abad@hr.ucsb.edu. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Privacy Notification Statement:

Privacy Notification Statement and Notice of Availability of the UCSB Annual Security & Fire Safety Report Disclosures; https://www.jobs.ucsb.edu/#privacy

Payroll Title: Business Systems Analyst 3

Job Code: 007584

Job Open Date: 08/01/2025

Application Review Begins: 08/18/2025; open until filled

Department Code (Name): INFO (OIST) Information Technology Services

Percentage of Time: 100%

Union Code (Name): 99 (Non-Represented)

Employee Class (Appointment Type): Staff (Career)

FLSA Status: Exempt

Classified Indicator Description (Personnel Program): PSS

Salary Grade: Grade 22

Pay Rate / Range: The budgeted salary range that the University reasonably expects to pay for this position is $88,830-$111,300/yr. Salary offers are determined based on final candidate qualifications and experience; the budget for the position; and the application of fair, equitable, and consistent pay practices at the University. The full salary range for this position is $79,200-$143,400/yr.

Work Location: Building 434 - 106

Working Days and Hours: M-F; 8am - 5pm

Benefits Eligibility: Full Benefits

Type of Remote or Hybrid Work Arrangement, if applicable: Hybrid or Remote

Special Instructions: For full consideration, please include a resume and a cover letter as part of your application.

Application Status: If you would like to check the status of your application, please log into the Candidate Gateway where you applied and click on 'my activities'.