Client Manager

Network Health is seeking a Client Manager who will work collaboratively with the Director of Sales & Client Management, Account Executives, and other Client Managers to provide day to day support of Network Health's employer groups and brokers. The Client Manager partners with Underwriting to deliver renewals and negotiate pricing to retain current clients. Educating our broker distribution on our value proposition, differentiators, and delivering in-person presentations periodically is also a key function of this role. Day to day support includes answering questions as well as researching and resolving issues. Cross-collaboration across all internal departments including: Clinical, Pharmacy, Product, Marketing, and Customer Service will enable success in this role.

Location: Candidates must reside in the state of Wisconsin for consideration. This position is eligible to for a hybrid work environment (reliable internet in your home is required).

Hours: 1.0 FTE, 40 hours per week, 8am-5pm Monday through Friday

Check out our 2024 Annual Report video to learn a little more about the difference our employees make in the communities we live and work in. As an employee, you will have the opportunity to work hard and have fun while getting paid to volunteer in your local neighborhood. You too, can be part of the team and making a difference. Apply to this position to learn more about our team.

Job Responsibilities:

• Act as a liaison and address customer service issues which arise with assigned agencies
• Provide day to day service and sales support to Network Health's employer groups and brokers
• Identify, initiate, and maintain contacts with employers and the brokers who work in the group market
• Communicate timely and effectively with Director of Sales & Client Management, Account Executive and other internal parties
• Facilitate and coordinate all aspects of servicing and renewal of accounts with key functional areas, including portal technology
• Responsible for timely and routine follow-up calls to existing customers to solve problems, evaluate the level of satisfaction. Communicate service problems to Director for resolution and communicate the solution to the customer
• Document group activity, customer profiles and applicable correspondence in appropriate application (i.e. SalesForce) including contacts made with follow-up and resolution
• Prepare reports and renewals as requested
• Participate in training, planning and regular sales training programs as required. Participate in the development of marketing materials and presentations
• Provide effective communication and timely customer service solutions to brokers and group contacts
• Develop internal relationships with key resources to be able to deliver appropriate information to groups and brokers throughout the year
• Ability to learn new products to be able to sell and service
• Other duties as assigned

Job Requirements:

• At least two years post high school education required
• Bachelor's degree in business related field preferred
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  5 years' experience specializing in an employee benefits sale or service-related position with an insurance carrier, or brokerage organization

  
  
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  Large Group (100+) and self-funded (ASO/TPA) client management preferred

  
  
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  Current Wisconsin Accident and Health Insurance License required

  
  

Network Health is an Equal Opportunity Employer