Customer Service Representative - Henry Ford at Home - 40 Hours - Days
 Henry Ford Health System | |
 United States, Michigan, Jackson | |
 Aug 01, 2025 | |
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Customer Service Representative -Henry Ford at Home - 40 Hours - Days Days: 8:30 am to 5:00 pm Eligible for Full Time Benefits Weekends: Rotate - Every 5th Week Holidays: Rotate every 5 Holidays This role serves as the central intake hub for Henry Ford Jackson Hospital's at Home programs, including Home Health, Hospice, and Palliative Care. The Intake department is responsible for processing all incoming calls, faxes, and referrals related to these services. Candidates must be highly detail-oriented and capable of managing multiple tasks simultaneously in a fast-paced environment. This position collaborates closely with schedulers, hospital liaisons, the insurance verification team, and external referral sources to ensure timely and accurate coordination of care. GENERAL SUMMARY: Under general supervision of the Leader of Central Intake and following routine procedures, implements and coordinates Home Health Care admission processes. Responsible for:
EDUCATION * Requires a high school diploma or GED. * College coursework in business or related field preferred. EXPERIENCE: * Requires the ability to accurately type and demonstrate proficiency with a personal computer. * Requires strong communication, organizational and interpersonal skills in order to positively interface with all internal and external customers. * Requires the ability to perform simple mathematical calculations and operate basic office equipment. * Requires the analytical ability to gather data, compile reports, work on special projects, etc. Additional Information
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