Customer Service Representative

TEKsystems
$20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Missouri, O Fallon
Jul 30, 2025
Position Summary Are you a problem-solver who enjoys helping others? Join our team as a Customer Service Representative, where you'll be the first point of contact for customers-resolving billing questions, processing payments, assisting with portal navigation, and more. This is a fully in-office role ideal for someone who thrives in a fast-paced, high-volume environment and is passionate about delivering exceptional service. Key Responsibilities * Handle inbound calls, emails, and text chats related to billing, payments, account access, and general inquiries * Provide accurate, courteous, and timely support in a high-volume contact center * Take ownership of customer issues and ensure effective resolution * Navigate multiple systems to research and resolve customer concerns * Perform basic math calculations (percentages, addition, subtraction, etc.) * Maintain productivity, quality, and service standards * Adhere to company policies, regulatory requirements (SOX), and PCI compliance * Support additional projects and tasks as assigned * Be available for overtime as needed Required Skills & Qualifications * Customer-focused communication: Strong verbal and written communication skills * Tech-savvy: Proficient in Microsoft 365 (Excel, Word, Outlook, Teams), web navigation, and multi-monitor use * Problem-solving mindset: Ability to make quick decisions and manage competing priorities * Professionalism: Reliable, accountable, and committed to delivering a positive customer experience * Math proficiency: Comfortable with basic calculations Preferred Experience * High school diploma or equivalent (college coursework or degree is a plus) * 1-2 years of customer service experience * Experience in a high-volume contact center is a strong advantage Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in O Fallon,MO. Application Deadline This position is anticipated to close on Aug 12, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.