Partnership & Access Liaison (PAL), NRD - Evrysdi/Luxturna

Partnership & Access Liaison (PAL), Neurological Rare Disease - Evrysdi/Luxturna

Customer Engagement Model

An ever-transforming healthcare landscape requires a high level of agility and flexibility to navigate. At Genentech, we pride ourselves in our ability to adapt our business practices to meet the evolving needs of our customers and patients. Our ambition to consistently deliver better health outcomes and lower overall healthcare costs requires us to think innovatively and act fearlessly when embracing change.

Our pioneering ecosystem model enables us to unlock and deliver the full value of our portfolio by identifying needs on the local level, and allows us to more accurately serve the needs of patients, physicians, providers, payors, and pharmacies. Ecosystem teams leverage this localized approach to ensure that customers are receiving industry-leading engagement in line with our organization's standards and to better identify partnership opportunities to advance shared goals nationwide. Leaders within our model are directly accountable for customer outcomes, which encourages our organization to flex and adapt over time as needs and demands shift.

As a member of our ecosystem team, you'll be closely involved in addressing customer needs on the local level and act as a driving force toward the achievement of our shared ambition. Your talent and capabilities will make a tangible difference in the lives of patients within your ecosystem and you'll have the opportunity to learn from dedicated and experienced colleagues from across the nation.

Join us on our mission to deliver an innovative customer experience in pursuit of better outcomes and greater accessibility for patients.

The Opportunity

This Partnership & Access Liaison (PAL) role is a unique position dedicated to supporting patients and caregivers, with time split equally between two key therapeutic areas: Neurological Rare Disease (Evrysdi) and Gene Therapy for Inherited Retinal Dystrophy (Luxturna).

For Luxturna, this role provides national coverage across the United States, serving as the primary non-clinical and logistical point of contact for patients from program enrollment through their treatment journey. For Evrysdi, the PAL will be a "floater" in nature, covering patients in any given geography while geographical PALs are on leaves or sabbaticals. This role should expect fluidity in patient engagement.

The PAL must be able to navigate the distinct responsibilities and compliance guidelines for each therapeutic area while collaborating with internal teams to ensure a seamless and supportive experience for patients and providers.

Key Responsibilities:

The responsibilities for this role are separated by therapeutic area due to the different support models and patient needs and are subject to the business guidance for those therapeutic areas

Luxturna Responsibilities (50%)

The Luxturna PAL role is governed by strict business guidance focused on logistical, non-clinical support.

Patient Logistical Coordination:

• Serve as the main, non-clinical point of contact for patients and their families after enrollment.
• Work closely with patients to navigate the steps required to gain access to therapy after a treatment decision has been made.
• Coordinate all logistical needs, including assessing and offering solutions for travel, lodging, and meals for the patient and caregivers.
• Guide patients in selecting appropriate treatment centers.

Process & Reimbursement Facilitation:

• Act as a facilitator and information source for the Benefits Investigation (BI) and Prior Authorization (PA) process, which is driven by the Treatment Center (TC).
• Educate patients and TC staff on payer policies, procedures, and available, approved resources.

Education & Stakeholder Collaboration:

• Provide education on the treatment process and all available Spark services.
• Collaborate with internal teams (e.g., Market Access, Account Executives) and external stakeholders (e.g., TCs, physicians) to resolve patient access barriers.

Evrysdi Responsibilities (50%)

Patient Education & Support:

• Provide on-label education to patients, caregivers, and the community on Evrysdi, including its clinical profile, dosing, and administration.
• Proactively communicate Genentech-specific reimbursement programs, policies, and resources.

Patient Access and Reimbursement:

• Maintain regular contact with patients to identify and resolve on-label insurance, pharmacy, and other reimbursement challenges.
• Provide expert, patient-specific reimbursement navigation and empower customers to resolve access issues.
• Educate customers and partners on national, regional, and local payer coverage policies.

Advocacy and Community Engagement:

• Engage with and support local advocacy chapters through programming, events, and sponsorships.
• Establish Genentech as a trusted partner in the neurology rare disease community.

General Responsibilities (Applicable to both roles)

• Compliance: Adhere strictly to all laws, company policies (including the Luxturna and NRD Business Guidance), HIPAA guidelines, and regulatory requirements.
• Collaboration: Partner effectively with internal field-facing roles, home office teams, and external stakeholders.
• Administrative Excellence: Track all patient interactions using approved tools, attend all team meetings, and meet all administrative expectations.
• Professional Development: Obtain and maintain full proficiency in disease state and product knowledge for both therapeutic areas.

Qualifications:

• Bachelor's Degree required.
• An RN, related clinical experience, or case management experience is strongly preferred.
• 5+ years of field experience in patient services, reimbursement, or pharmaceuticals.
• Direct experience supporting patients is required, with a proven ability to connect empathetically with individuals and families facing difficult diagnoses.
• Experience with managed care, rare/orphan diseases, and institutional/account management is preferred.
• Deep understanding of the payer landscape and pharmaceutical reimbursement processes.
• Strong communication and presentation skills.
• Knowledge and adherence to HIPAA and FDA guidelines.
• Ability to travel up to 60% of the time. A valid driver's license is required.
• Bilingual English/Spanish is preferred.

Location

This role includes field-based responsibilities covering the United States, with a preference for someone on the East Coast.

Relocation Assistance is not available

Roche Operating Principles

• Put Patients First: I always act as if patients I know are in the room and do what's best for them
• Follow the science: I seek answers through experiments, data and debate, and act on facts
• Act as one team: I care, collaborate and commit without boundaries, and trust others to do their part
• Embrace differences: I seek diverse perspectives, invite opposing views, and challenge myself and others
• Accelerate learning: I push to learn new things even if difficult, and openly share my successes and failures
• Simplify radically: I eliminate complexity, reuse with pride, and accomplish more with less
• Make impact now: I take accountability to do what's right, deliver value fast, and don't wait for certainty
• Think long term: I choose actions today that benefit future generations

This is a field-based position.

Overnight travel may be required. This position requires significant driving of either a company provided or personal vehicle as well as prolonged periods of sitting, both of which are part of the essential duties and responsibilities of the role. As a result, Genentech, Inc. (Company) from time to time will check your motor vehicle record for purposes of determining your eligibility for driving a Company vehicle or driving any vehicle on Company business.

The expected salary range for this position based on the primary location of United States field is $136,300.00 - $253,100.00. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. This position is eligible to earn incentive compensation that is calculated and paid in accordance with the applicable Incentive Compensation Plan for the role. This position also qualifies for the benefits detailed at the link provided below.

Benefits

Genentech is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.