DIRECTOR OF GLOBAL WORKPLACE EXPERIENCE

Director of Global Workplace Experience is responsible for the creation and implementation of global strategies around all Conference and Building Processes relating to Hospitality and Workplace Experience that support the company culture, foster collaboration, and enhance employee well-being. Ability to identify operational glitches, areas for improvement and innovation and develop SOP's to ensure the experience is consistent across all locations.
Data reporting, trend reports, and recommended innovations are a few reports that a Director of Global Workplace Experience will be presenting during quarterly business reviews.

RESPONSIBLITIES:
*Develop and implement a consistent and comprehensive workplace strategy while considering the nuances of each location due to physical, environmental, and cultural differences
*Partner with Omnicom Real Estate and other business units to provide data and trends for planning innovative workspace environments
*Work closely to understand the day-to-day operations of all spaces including facilities management, space planning, hospitality, and office services to streamline best practices
*Drive initiatives to enhance workplace experience, employee engagement, and satisfaction through innovative design, amenities, and programs by partnering with Omnicom ERGs and Agency leadership to understand their needs
*Collaborate with cross-functional teams to integrate technology solutions and processes to enhance workplace efficiency and productivity
*Effectively communicate workplace strategies and initiatives to global stakeholders, fostering a culture of collaboration and alignment
*Implement health and safety protocols and work with location stakeholders to ensure compliance with local regulations and best practices across all office locations
*Identify and implement sustainable workplace practices and promote environmental stewardship across all office locations
*Responsible for specialty projects as requested by Head of Operations.
*Implementing and adhering the Food Service approval process and policies.
*Develop new training and SOPs for new internal processes to streamline standards, partnering with Omnicom Real Estate to develop an online database of trainings on OneLearning
*Developing and maintaining an excellent rapport with clients via email, in person, or virtual calls, instilling confidence that their needs are being handled in an expert, timely, professional manner.
*Conducting virtual meetings in a friendly, professional manner, taking notes with accuracy, and appropriately handling or referring questions and requests
*Communicating requests to the appropriate internal support departments such as, building maintenance (heating and cooling issues), information technology (computer issues), Audio Visual technology (meeting room technical support), and mail room (package pickups and deliveries).
*Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
*Having a thorough understanding of the Firm's emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency.
*Troubleshooting a wide variety of requests and situations, both for guests and for members of the Firm.
*Gaining an understanding of the Omnicom culture, key areas of activity and creating "transparency" by serving as an extension of the Firm.
*Creating & updating Quick Reference Guides as needed.

Nuvolo (Space Management System)
*Make recommendations for future system upgrades and partner with Service/Now, and Nuvolo to implement upgrades and drive further development.
*Quality Assurance - may perform testing and validation
*Pull, scrub and analyze variety of reports to understand utilization
EMS (Workplace Reservations System)

KEY COMPETENCIES:
*Experience with EMS booking reservations & services, utilizing conflict resolution and understanding of availability logistics, amenities, and services
*Excellent organizational skills, with the ability to work under pressure, prioritize tasks and juggle many tasks simultaneously.
*Analytical approach to resolve conflicts and develop processes.
*A good understanding of spatial relationships in the context of an office environment and creating a seamless flow for employees and visitors.
*Creativity, with an open mind to see things from a different angle, suggest alternative solutions, etc.
*Excellent communication skills, combined with strong "listening" skills.
*Familiarity with conference center property management/reservation systems.
*Strong computer skills and knowledge of office technology/equipment.