New

Case Reviewer

Telligen
United States, Iowa, Des Moines
Jul 25, 2025
This position will be responsible for conducting provider and managed care plan oversight reviews. Assist with URAC and NCQA compliance and back up reviewer for level of care team. Essential Functions Provides review decisions for prospective reviews based on an established set of criteria. Screens situations according to specific criteria to determine if care is appropriate. Refers cases that fail to meet criteria to a Registered Nurse or Social Worker reviewer. Ensures review is conducted thoroughly and within specified timeframes. Serves as liaison among clinical reviewer, provider, facility and/or subscriber. Documents medical information supporting decisions into the workflow documentation system, ensuring data is entered accurately and timely. Ensures quality customer service by responding to email and phone inquiries from providers and consumers. Performs miscellaneous duties as assigned. Requirements LPN or Bachelor's degree or experience in leu of degree, in the health or human services and at least 1 year of experience in utilization review or 1 year of experience evaluating, analyzing, researching and developing health care services, policies and programs preferred. Because of the nature and immediacy of the work, the ability to maintain regular and predictable attendance is essential. Medicaid experience and/or Healthcare industry preferred. An understanding of Medicaid Waivers preferred. Who We Are: Telligen is one of the most respected population health management organizations in the country. We work with state and federal government programs, as well as employers and health plans offering clinical, analytical, and technical expertise. Health has changed a lot through our 50-year history, but what has remained constant is that we care deeply about who we serve and what we do. Our success is built on our ability to adapt, respond to client needs, and offer innovative solutions. Our business is our people and we're looking for talented individuals who not only believe in our mission but who are ready to take ownership and make a difference in the lives of people, in the world of health. Learn more about who we are and what we do at www.telligen.com/about-us Are you Ready? We're on a mission to transform lives and economies by improving health and getting there means following through on our values of Ownership, Community, Ingenuity & Integrity. Ownership: As a 100% employee-owned company, our employee-owners drive our business, our solutions, and share in our success. When employee-owners grow and thrive, we all win. Community: Putting others first and being a good corporate partner wherever we work, and play makes us who we are. We Show Up. For our clients, for our communities, and for each other. Ingenuity: We're a team of passionate professionals driven by hard work and big ideas. We understand that high-value breakthroughs come from taking calculated risks. If it will benefit our clients and advance our mission, we're all ears. We celebrate free-thinking and challenge the status quo, so brainstorm away! Integrity: Smiling faces (virtual or in-person) are the norm around here. We enjoy a friendly work environment where everyone is dedicated to mutual trust, respect, and excellence. Thank you for your interest in Telligen! Follow us on Twitter, Facebook, and LinkedIn to learn more about our mission-driven culture and stay up to speed. While we use artificial intelligence tools to enhance our initial screening process, all applications are thoroughly reviewed by our human recruitment team to ensure a fair and comprehensive evaluation of each candidate. As part of our commitment to health and safety, some roles may require additional health protocols (i.e. personal protective equipment or vaccination). Telligen and our affiliates are Affirmative Action, Equal Opportunity Employers, and E-Verify Participants. Telligen will not provide sponsorship for this position. If you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time. Telligen does not accept 3rd party solicitations from outside staffing firms.