Sales Operations Program Manager
 Microsoft | |
 United States, Texas, Irving | |
| 7000 State Highway 161 (Show on map) | |
 Jul 25, 2025 | |
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OverviewAre you passionate about helping Education and Nonprofit organizations unlock the full potential of their data and digital transformation strategies? As a Sales Operations Program Manager, you'll play a pivotal role in transforming how Kindergarten to Year 12 institutions and Nonprofits operate by enabling Microsoft's go-to-market strategy, operational excellence, and sales planning across the Nonprofit and Education segments. You'll lead strategic sales operations planning, partner insights and reporting capabilities, and execution rhythms, aligning business priorities with actionable insights.Your ability to translate strategy into execution-while advancing sales capability, operations rigor, and performance insights-will be key to helping teams realize the full value of Microsoft's solutions in the Nonprofit and Education sector.You'll join a high-impact team focused on Microsoft's most important Education and Nonprofit customers, driving the planning and execution of sales operations and strategic insights. This role blends strategic engagement, operational rigor, and collaborative leadership. You'll work closely with internal stakeholders and partners to deliver innovation, enable sales excellence, and support deals that deliver measurable outcomes. With a deep understanding of the Education and Nonprofit sector's unique challenges, you'll help teams reimagine what's possible-empowering them to build a more agile, data-driven approach and accelerate transformation with confidence.
ResponsibilitiesSupporting Sales Discipline and PipelineDrives the aligned segment sales operations programs and oversees execution support using tools, processes, and information for several solution areas related to Allocation/Disputes, Consumption, Customer Adds, and Pipeline. Sales Operations - Education SegmentDrives the processes for fiscal-year, cross-segment sales operations planning in the Education segment, using qualitative and quantitative methods across Segmentation, Territory Planning, Quota Planning, Account Planning, Quota Distribution, and/or Blueprint. Collaborates with relevant stakeholders (e.g., Corporate, Segment Leaders, Sales Excellence, Finance, Human Resources [HR]) to align, refine, and improve sales operations planning and execution. Tracks, monitors, and communicates risk and growth opportunities throughout the planning process and provides recommendations for improvement.Coordinates with members of the broader Business Sales Operations (BSO) team as necessary and contributes to successful landing and execution of Sales Operations Planning ProcessPartner Sales Operations - Education and Nonprofit SegmentsProvides support for monthly forecasting, pipeline management, and standard pipeline/reporting views. Develops and implements standard, worldwide partner reporting capabilities to ensure consistent measurement of business impact and partner health. Drives the development of partner-specific strategies to ensure partner success and alignment to business goals. Drives the assessment of partner selection and expansion (e.g., number of customers, product stack coverage, geographic location, likelihood for integrating/adopting and producing feedback) to drive decision-making on which specific partners to engage. Drives the design of escalation processes for business blockers to address issues as they arise.Acts as a key advocate for partners by collecting, assessing, and implementing their feedback through various mediums (e.g., feedback sessions, partner sales team). MCEM Integration with Partners: Works with the Sales team to embed partners into every stage 2 & 3 of the sales process (MCEM). Ensure sellers and partners jointly execute from commit to close, leveraging programs like ECIF and partner-led assessments to accelerate deals. If pipeline velocity slows, quickly adjusting tactics. Makes co-selling a seamless part of field execution.Co-Sell Pipeline Management: Ensure a partner-attached pipeline. Aim for high partner attach rates and provide partner pipeline forecasts to CSA Leads and leadership for transparency on partner impactDelivers actionable insights through advanced analytics on pipeline health, consumption trends, and partner impact, enabling proactive course correction and opportunity acceleration.Champions partner-led growth by embedding co-sell motions into the sales lifecycle, ensuring seamless collaboration between sellers and partners from pipeline creation to deal closure. Nurture Seller TransformationProvides coaching guidance to empower success by providing insights related to the adoption and integration of process and tools by sellers, managers, and leaders. Proactively lands new seller capabilities to nurture new habits and drive consumption. OtherEmbody our culture and valuesAd hoc sales, market, and business analysis or strategy as required | |