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CRM Lead - Technical

Vaco
$60.00 - $70.00 / hr
401(k), retirement plan
United States, Florida, Tampa
Jul 25, 2025

Remote long-term contract in the healthcare field

What you'll do:

  1. Documentation: Create detailed documentation for new processes and technical solutions. Gather and document complex requirements. Translate business requirements into actionable CRM best practice solutions. Creation and management of User stories.
  2. Technical Solutions: Develop and maintain technical solutions to respond to business needs using CRM configuration and customization.
  3. Issue Resolution: Collaborate with business partners to understand and address business issues promptly.
  4. Stakeholder Communication: Provide clear communication to stakeholders, including customer support for existing tools and integrations with other vendor solutions. Establish strong relationships with new and existing CRM stakeholders.
  5. Configuration Management: Actively engage in and rigorously test configuration, customization, and integrations related to CRM platforms
  6. Vendor Management: Manage vendor communications and build strong partnerships with third-party partners related to the CRM platforms.
  7. Perform other duties as assigned.

Career Level Expectations:

  • Senior role that applies advanced knowledge of job area (typically obtained through post-secondary education and work experience).
  • Manages projects/processes, works independently with limited supervision.
  • Coaches and reviews the work of proficient and entry-level professionals.
  • Handles difficult and complex problems.
  • Desire for growth and professional development.

Required Skills/Experience:

  • Bachelor's degree or equivalent combination of education and experience.
  • 8+ years' experience in a Consulting/Admin role with enterprise CRM platforms such as Dynamics, Salesforce, Zoho etc.
  • 8+ years experience leading requirement gathering workshops.
  • Extensive experience with tools such as Azure DevOps Jira etc.
  • Experience with at least two full lifecycle implementations of an enterprise CRM platform.
  • Working knowledge of Azure services: Data Lake, Logic Apps, Data Factory, Synapse Link, Service Bus etc.
  • Skills - sound judgement/decision-making, influencing, organization, adaptability, service orientation, interpersonal skills, and teamwork.
  • Ability to professionally communicate fluently in verbal and written English.
  • Ability to support a diverse and inclusive work environment.
  • Computer literacy/basic computer skills to effectively navigate and utilize the technology required for the role.

Preferred Requirements:

  • Experience with CRM development using any of the following: C#, Apex, Deluge, JavaScript.
  • Experience with Zoho CRM specific functionality,Zoho SDK highly preferred, Canvas, Kiosk, Blue Print, Widgets, and/or Cadences.
  • CRM Certifications are a plus.
  • Experience using other Zoho products
  • Experience with wireframing tools such as Figma a plus.
  • Working knowledge of SQL.
  • Proficient in MS Office (Word, Excel, PowerPoint) and other business tools such as Microsoft Teams.

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.

Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies.

  • California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
  • Virginia residents may access our state specific policies here.
  • Residents of all other states may access our policies here.
  • Canadian residents may access our policies in English here and in French here.
  • Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

  • the individual's skill sets, experience and training;
  • licensure and certification requirements;
  • office location and other geographic considerations;
  • other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.

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