Sr. Manager, Software Engineering - Commerce Cloud

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Job Details

About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

Salesforce Order Management, a part of Salesforce's Commerce Cloud, is seeking technically strong, energetic, highly collaborative, and passionate leaders to guide our software engineering teams. You will lead outstanding developers, ensuring a focus on quality.

The ideal candidate understands when to engage in code or architecture discussions to facilitate progress and when to empower the team with ownership, promoting autonomy, growth, and accountability. We cultivate a collaborative environment that values open communication, constructive feedback, thorough code reviews, and an enjoyable learning experience.

Order Management empowers our B2C and B2B customers to create exceptional omnichannel order experiences, encompassing shopping, purchase, orchestration, and customer service. A robust Order Management System enhances the product experience and drives operational excellence. We collaborate with Commerce Cloud digital storefronts, support customer service agents utilizing Service Cloud, and provide "clicks, not code" declarative tools for administrators to effortlessly manage complex integrations.

Your Impact:

• Drive the execution and delivery of features by collaborating with many cross-functional teams, architects, product owners, and engineers.

• Make critical decisions that contribute to the success of the product.

• Be proactive in foreseeing issues and resolving them before they happen.

• Daily management of stand-ups as the Scrum Master for engineering teams.

• Partner with Product Owners to align with objectives, priorities, tradeoffs, and risks.

• Ensuring teams have clear priorities and adequate resources.

• Empowering the delivery team to self-coordinate.

• Be a multiplier and have a passion for team and team members' success.

• Providing technical guidance, career development, and mentoring to team members.

• Maintaining high morale and motivating the delivery team to go above and beyond.

• Vocally advocating for technical excellence and helping the teams make good decisions.

• Participating in architecture discussions and planning.

• Participating in cross-functional coordination, planning, and reviews with leads from other engineering teams.

• Maintaining and encouraging our culture by interviewing and hiring only the most qualified individuals.

• Occasionally contributing to development tasks such as coding and feature verifications to assist teams with release commitments, to gain an understanding of the deeply technical product as well as to keep your technical skills sharp.

Required Skills:

• A related technical degree is required.

• 4+ years of experience managing teams working on technically demanding projects and 10+ years of overall experience leading software development projects.

• Experience leading large-scale distributed systems, working with microservices and/or distributed architecture.

• Experience with relational databases (Oracle, Postgres) in both schema and function.

• A passion for understanding technical landscapes and translating that knowledge into product possibilities in collaboration with Product and Design.

• A strong problem-solving mindset with a track record of finding creative solutions to complex challenges.

• Proven ability to seamlessly switch between being hands-on with technical problem-solving and stepping back to empower and coach the team.

• The ability to navigate multiple and sometimes conflicting constraints to make timely decisions and anticipate future technical needs.

• Excellent skills in building roadmaps and developing long-term team vision in partnership with Product Management and other engineering teams.

• Demonstrated ability to drive projects to successful completion.

• A passion for developing engineers, providing constructive feedback, and fostering career growth.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.