Head of Customer Technical Service (CTS) Application, Americas

Roquette is a family-owned global leader in plant-based ingredients and a leading provider of pharmaceutical excipients.

Want to help us make a difference?
Using plant-based resources, we collaborate with our customers and partners to imagine and offer ingredients to better feed people and treat patients.
Each of our ingredients responds to unique and essential needs, and they enable healthier lifestyles.

The Role:

We are looking for our next Head of Customer Technical Service (CTS) Application, Americas to lead our Food & Protein Specialties application efforts across the Americas. This individual will manage a regional team of scientists and application managers, align with business partners on technical strategy, and guide the innovation pipeline in food and nutrition. The role will support both customer-driven and long-term strategic innovation with a strong focus on plant-based ingredients.

This position is located in Geneva, IL.

Compensation:

The current salary range for this role is estimated to be $170,335- $230,600. In addition, this position may also be eligible to earn performance-based incentive compensation. The specific compensation offered to a candidate will be influenced by a variety of factors including but not limited to skills, qualifications, experience, and location.

What You'll Do:

• Lead application support in Food and Nutrition for current business, range extensions, and new product development
• Manage and develop a regional team of application managers and scientists (8 total, 5 direct reports)
• Ensure alignment with regional strategy in collaboration with Marketing, Sales, Technical Developers, Project Managers, and R&D
• Provide direct customer support when needed, including prototype development backed by scientific evidence
• Facilitate knowledge transfer to go-to-market teams to accelerate adoption of new solutions
• Guide team resourcing, workload distribution, and lab efficiency
• Lead innovation ideation, adoption of new technologies, and application process improvements
• Represent Roquette in key technical and customer presentations
• Contribute to global and regional initiatives to develop the long-term plant-based ingredient pipeline
• Ensure safety management at regional Innovation Applications Centers

What You'll Need:

Education:

• 10-15 years of experience in food product development or technical sales
• At least 10 years of team management and mentoring experience
• Preferred background in Plant Protein or Dairy industry
• Strong business acumen and ability to develop strategic customer relationships
• Experience with food ingredients, processing technologies, and scientific trends
• Excellent communication, cross-functional collaboration, and technical presentation skills

Supervisory Responsibility:

• This role will directly manage a team of 5, while managing a total team of 8

Business Travel:

• Travel up to 30%, including international and conferences

AAP/EEO Statement

Roquette is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law. "AAP, EEO, Drug-Free Workplace"

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

If you identify yourself in this position, please apply byuploading your resume and let's start the journey together!

Roquette is proud to be a global company where you can find personal and professional growth through multiple diverse experiences.

Roquette strives to create a dynamic workforce while remaining firmly committed to equal opportunity by complying with EEO laws.

As we continue to grow, Roquette understands that to be successful we must always be inclusive in our approach.

To find out more about our products, values and sustainable development ambitions visit us at www.roquette.com and at www.sustainability.roquette.com