Consultant, Service Partner Management
 Ciena | |
paid holidays, sick time, 401(k)
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 United States, Maryland, Baltimore | |
 Jul 21, 2025 | |
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As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity-driving our business priorities alongside meaningful social, community, and societal impact. Employer: Ciena Communications, Job Title: Consultant, Service Partner Management Job Requisition:A710.244.9 Job Location: Hanover, Maryland Job Type: Full Time The annual pay range for this position is$126,194.00 - $185,700.00/year How You Will Contribute: Duties: Responsible for leading Data Analytics for driving and supporting strategic initiatives related to service partner. Understand and translate strategic data needs of business, into data system architecture, design, and development. Develop and maintain action-oriented reports and dashboard in Power BI and presentations, including the development of ad-hoc reporting. Develop, automate, and monitor performance metrics for partner that align to strategic objectives. Recommend improvements to boost service partner delivery performance and reduce costs. Work with business and leadership to define and track critical KPIs and metrics to manage partner performance. Work with large and complex data set from multiple sources to solve a wide array of challenging problems using different analytical and statistical approaches. Evolve and maintain service partner scorecards. Develop and maintain automated metrics reporting processes and tools. Establish partner management commercial, contractual, financial, and business reports. Develop and maintain databases in Excel, SQL Server, and/or MS Access. Define business requirements, understand, and test opportunities to improve the processes and reporting tools, and drive roadmaps through insights and recommendations. Own and manage UAT process and results for change control and operational readiness and deployment. May telecommute from anywhere in the United States. 10% domestic and international travel required. The Must Haves: Requirements: Employer will accept a bachelor's degree or foreign equivalent in business administration, Business Analytics, Analytics and Systems, Mathematics, or a related field and three (3) years of experience in the job offered or in a Business Intelligence Analysts-related occupation. Position requires 3 years of experience in the following: * Developing and managing supplier scorecards; * Performance metrics data development and data analyses; * Creating KPIs and metrics reports; * Leading Data analytics to support strategic initiatives; * Developing and managing supplier evaluation, surveys, and scorecard; * Creating and building differential relationships with Service Partners; * Excel, Word, PowerPoint, SQL, Project planning software, and PowerBI; * RCA process experience and knowledge; * Data mining, analysis, statistical analysis, and reporting; * Preparing business requirement document; and * Working with IT from development to deployment into production. Contact: Human Resources, Ciena Communications https://ciena.wd5.myworkdayjobs.com/Careers/job/Baltimore/Consultant--Service-Partner-Management-_R028479 Must reference job A710.244.9. #LI - DNI Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available. Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence. Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox. Ciena is anEqual Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require. | |