Senior Epic Clinical Content Specialist

Minimum Education

• Master's Degree in clinical or technology relevant area (e.g. public health, research, health care administration, bioinformatics, engineering, or related field). (Required)

Minimum Work Experience

• At least 7 years of related work experience, such as project management, information technology, quality assurance, process improvement, education, or communications. (Required)
• At least 3 years of health care delivery, health care operations, public health, or health information technology work experience. Experience with Epic EHR advantageous. (Required)

Required Skills/Knowledge

• Management: Contributes to developing high-performing teams, fostering a supportive and inclusive culture, promoting trust and transparency, and adhering to health care regulations and organizational policies and procedures.
• Communication: Excellent presentation and communication skills, adept at conveying complex technical concepts to non-technical audiences and translating clinical and operational requirements to technical audiences.
• Interpersonal: Ability to work collaboratively in cross-functional teams and build strong relationships with clinical, operational, administrative, and technical stakeholders and leaders across clinical departments and business units.
• Project Management: Strong project management skills, capable of handling multiple initiatives simultaneously, including overseeing successful and fast-paced implementations of enterprise software including the electronic health record (EHR).
• Technical: Strong expertise in health information technology, including electronic health records and related systems. Familiarity with cross-venue clinical workflows and health care operations, including revenue cycle, analytics, and other business processes. Knowledge of quality improvement and process improvement methodologies and health information and health care regulations and laws. Proficiency in user-centered design principles, human factors engineering, usability testing, and software development life cycle.
• Committed: Unwavering dedication to the vision for for enterprise Information Services in service of our mission and core values.
• Collaborative: Strong team player with a collaborative approach to problem-solving and leadership.
• Innovative: Ability to think creatively and develop forward-thinking training solutions and models.
• Adaptable: Flexible and able to navigate complex and rapidly changing priorities and environments.
• Empathetic: Understanding of challenges faced by healthcare professionals and staff and commitment to supporting their success.

Required Licenses and Certifications

• This position requires that the appropriate Epic certification be successfully obtained and maintained for the assigned area of responsibility within 6 weeks of completing training, if not obtained prior to hire. 180 Days (Required)

Functional Accountabilities
Clinical Content Management

• Leads the development and maintenance of clinical content in the EHR in complex domains and across multiple service lines, such as order sets and care pathways, documentation templates, population health tools, patient screeners and education materials, alerts and other clinical decision support tools. Independently manages build and testing.
• Drives strategic alignment of content with evidence-based clinical pathways, operational goals, and organizational strategy.
• Ensures enterprise alignment in clinical content builds, participating in quality/safey, informatics, and governance forums.
• Evaluates content performance and usage data to guide optimization efforts.
• Supports and trains other clinical content specialists in Epic capabilities, workflow design, and informatics best practices.

System Build and Maintenance

• Oversees full lifecycle of Epic implementation, upgrades, and special projects, ensuring readiness, communication, and impact mitigation.
• Maintains detailed documentation and enforces content lifecycle practices, including archiving, audit, and downtime readiness.
• Champions standardization, usability, and clinician experience in clinical system design.

Customer Service Excellence

• Anticipates user needs through structured feedback collection, workflow analysis, and proactive rounding.
• Provides expert-level support for escalated issues, coordinating with IS and Epic and third-party vendors as needed.
• Leads change management efforts, ensuring adoption and effectiveness through strategic communication and engagement.

Organizational Support

• Serves as a liaison to clinical, quality/safety, and IS leadership, leading working groups and governance for system decisions.
• Plays a key role in innovation pilots and enterprise informatics strategy.