New

Member Services Representative

TEKsystems
$17.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Pennsylvania, Harrisburg
Jul 19, 2025
Description Position Overview: As a Member Services Representative, you will be the first point of contact for members seeking assistance with their health plan benefits, account status, and service-related inquiries. This is a high-impact role requiring empathy, attention to detail, and a commitment to delivering exceptional service. Key Responsibilities: -Respond to inbound calls and digital inquiries from members regarding benefits, claims, payments, and services. -Resolve member concerns with professionalism and empathy, ensuring first-contact resolution whenever possible. -Document all interactions accurately in the system according to compliance and procedural standards. -Collaborate with internal departments and external partners (e.g., medical groups, facilities) to resolve complex issues. -Meet or exceed performance metrics including call handling time, resolution rate, and customer satisfaction. -Participate in ongoing training and coaching sessions to maintain up-to-date knowledge of products and procedures. Start Date: August 18, 2025 Assignment Duration: 6 months (through February 18, 2026) Schedule: Flexible shifts between 8:00 AM - 8:00 PM EST, 7 days a week. Training will be the 1st 6 weeks of the assignment - Monday-Friday 8a-4:15pEST Skills call center customer service, communication and people skills, high school diploma or GED, healthcare industry Additional Skills & Qualifications oMust have a High School Diploma or GED oMust be flexible to work varied shifts ranging anywhere from 8 a.m. to 8 p.m. seven days a week. oPossess excellent listening skills/ability to analyze for resolution and be solution oriented. oMust possess above average verbal and written communication skills, proven soft skill abilities/proficiency, a strong attention to detail, and an interest in preventing errors. oDemonstrate critical thinking and decision-making abilities. oMust possess demonstrated competency in Windows (Outlook, Word, Internet Explorer, Excel and PowerPoint). oAbility to deliver 'delightful' customer service experiences and build customer satisfaction and loyalty. oStrike a positive and cooperative tone with both customers and coworkers. oPossess positive attitude, is upbeat, outgoing and confident. oBe self-reliant and dependable, ability to work independently and as a team. oBe patient, stress tolerant and show empathy. oAbility to thrive in a lively working environment and multi-task. oAbility to accept constructive feedback. oPossess ability and/or some experience in presentation capability to individuals, group and leadership audiences. oAbility to mentor peer group in best practice standards oMust be a team player, self-starter and have demonstrated initiative. oMust be able to build and/or retain excellent customer relationships. oMust possess an ability to problem solve and resolve customer complaints. oMust possess ability to up sell our products and our company, possess a sales aptitude, be passionate about our products and our customers. oMust possess basic reading, writing and arithmetic skills (reading/math comprehension). oMust be able to do some travel. oService oriented, actively looking for ways to help people. oMeet quality and productivity and behavior expectations. Pay and Benefits* The pay range for this position is $17.00 - $17.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Jul 25, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.