Communications Specialist

This is a remote role that may only be hired in the following location: North Carolina

The Content Specialist within the Enterprise Project Office (EPO) plays a key role in supporting communication, knowledge management, and stakeholder engagement across the organization. The role is responsible for managing and maintaining the EPOs SharePoint site, ensuring content is accurate, organized, and accessible. The ideal candidate will also manage distribution and stakeholder lists, coordinate communications, and support the planning and scheduling of forums, training sessions, and other adoption engagements.

• Maintain and regularly update the EPMO SharePoint site with relevant documentation, templates, newsletters and other resources.
• Collaborate with EPO leadership and team members to ensure SharePoint content reflects current standards, procedures, processes, and PMLC information.
• Manage and curate stakeholder and distribution lists to support targeted and effective communication efforts.
• Work with Communications & Engagement Manager to coordinate and schedule EPO - hosted events, such as stakeholder forums, training sessions, and other adoption engagements.
• Support the development and distribution of internal communications such as newsletters, meeting invites, and event reminders.
• Track and monitor engagement with SharePoint and learning events to identify improvement opportunities.
• Ensure consistent branding and messaging across all EPO content and materials.
• Assist with basic content creation and editing, including formatting presentations and documents.

Bachelor's Degree and 3 years of experience in System Support or Analytics OR High School Diploma or GED and 7 years of experience in System Support or Analytics

Preferred Skills:

• Proficiency in communication tools (e.g. SharePoint, Teams, Email, Microsoft Office Suite)
• Project Management experience preferred
• SharePoint Application experience preferred

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.