Tier 3 Systems Engineer (Remote)

DataBank is a leading provider of enterprise-class services aimed at providing 100% uptime and availability of customer data, applications, and equipment. DataBank's managed data center services are built around its world-class facilities, multi-homed Internet access hub, and multi-terabyte storage area network. We provide a redundant managed colocation environment for companies wishing to outsource their entire computer room infrastructure. This environment consists of space, power, and network transport services.

The Tier 3 Systems Engineer is a member of the Tier 3, Systems Engineering team in the Managed Services department. This individual will provide system management and monitoring to meet and exceed the SLA requirements of DataBank as well as maintain industry best practices and procedures for operation in a multi data center environment. The Systems Engineer will be part of the team that addresses Networking, Windows, Cloud, Linux, Cloud, and Application issues and brings them to resolution. They also assist in the documentation and training of the Support team.

The ideal candidate for this position will be a quick learner who can solve complex problems related to various technologies. Additionally, this candidate will have excellent communication skills and work well in a fast-paced, growing environment. The candidate must be able to support and maintain systems in an enterprise environment. This individual will be someone who can take direction from senior management, but also seek opportunities to improve and stabilize the environment and implement efficiencies in daily processes.

Responsibilities

• Routing & switching, Firewall, Load Balancing, IDS/IPS, and DDoS
• Troubleshoot and resolve problems related to virtual platforms and virtual infrastructure including vCenter and vCloud Director
• Perform maintenance activities within the VMware platform
• Management and operations of Microsoft Windows-based server systems and associated technologies including server clustering, DHCP, DNS and WINS and DFS
• Troubleshoot network issues related to routing, firewalls and Load Balancers
• Helping create and maintain team standards, policies and procedures
• Configuration and management of Microsoft Active Directory, including implementations and their interoperability with disparate directory structures and security methods in a business enterprise environment
• Troubleshooting issues related to web services, specifically IIS, Apache, NGINX and ColdFusion
• Troubleshooting issues related to Databases such as MySQL and MSSQL
• Provide technical assistance to DataBank's customers for the support and management of Windows and Linux Servers
• Provide proactive monitoring for all production systems in an enterprise environment to include those related to performance, failed hardware, alert conditions and other issues that affect business operations in a production environment
• Identify and implement efficiencies to daily processes and procedures
• Responsibilities will include participation in an "on call" rotation and provide after-hours availability
• Assist in troubleshooting issues with Backup and Restore utilizing Veeam and Zerto
• Perform and Document Decommissioning of Physical and Virtual servers and firewalls

OTHER DUTIES AND RESPONSIBILITIES

May perform other duties and responsibilities that management deems necessary.

Qualifications

• 5+ years of experience required in the Information Technology field
• Experience with OSPF, BGP, EVPN/VXLAN, STP, MPLS, DMVPN, VPN, IPSEC, DNS, DHCP, NTP
• Experience with managing large scale Layer 2/3 topologies
• Experience with (JunOS, MX, QFX, EX) (Cisco IOS/NX-OS, Nexus 4k/7k, FEX, 6500, 7600)
• Experience with Firewalls, Load Balancers, DDOS, IPSec and IDS/IPS
• Experience with Cisco ASA (5515-5585 with SSPx), ASAv (5,10,30,50), Palo Alto (800/3000/5000 Series)
• Experience with F5 server load balancing; LTM and DNS
• Experience working Windows and/or Linux platforms; ability to troubleshoot network connectivity issues at both an application and Server OS level
• Experience and working knowledge of Virtual infrastructure technologies, specifically VMware
• Experience managing and configuring Active Directory including replication services, group policies, and folder redirection
• Scripting experience with Python, PHP, or PowerShell is a plus
• Experience with MDR/FIM/SIEM a plus
• Experience with Web Applications (IIS, Apache, PHP, NGIX, etc)
• Fundamental Backup and Patching Knowledge
• Fundamental Monitoring Knowledge
• Experience with ScienceLogic or other monitoring platforms such as Libre or NAGIOS
• Excellent troubleshooting, problem solving, and organizational skills
• Superior customer service skills
• Strong written and verbal skills, comfortable preparing documentation of procedures and guidelines
• Detail orientation, and the ability to record, organize, and communicate
• Ability to work flexible schedules when required
• Ability to multitask and appropriately prioritize duties
• A self-starter who can excel in a team environment of a growing and dynamic enterprise. A nonpolitical team player who can build immediate credibility with all teams
• Occasional travel may be required
• Experience with Ansible a plus