Regional Service Manager

At Dover Fueling Solutions (DFS), we are taking fueling and convenience retail to the next level. We are passionate about cultivating excellence in everything we do, but what really fuels us is our people. They're the heart of our company. As an employee, our promise to you is that you'll work on new and innovative products and solutions, be mentored by managers and teammates who are collaborative, caring, and act with integrity, and have the opportunity to grow in ways that are meaningful to you. Unique and interesting projects - both locally and globally - will challenge you and allow you to pursue different and rewarding career paths.

We are #EnergizedByGrowth.

DFS is part of a legacy of leadership that spans back generations, made up of some of the most trusted, leading-edge brands in the industry. As part of Dover Corporation and with our talented, innovative, outstanding people, we are doing great things and redefining what is possible in fueling and convenience retail. Providing advanced fuel-dispensing equipment, including clean energy solutions, systems and payment, automatic tank gauging and wet stock-management solutions, DFS comprises the product brands of Wayne Fueling Systems, OPW Fuel Management Systems, ClearView, Tokheim, ProGauge, Fairbanks, LIQAL, AvaLAN, and Bulloch Technologies. Headquartered in Austin, TX, DFS has a significant technology development and manufacturing presence worldwide, including facilities in Brazil, China, India, Italy, Poland, the Netherlands, the United Kingdom and the United States.

Position Summary:

Regional Service Managers (RSM) are responsible for managing Authorized Service Organizations (ASOs) across a designated territory. Reporting to the Manager of Regional Services, RSMs will build and manage relationships with ASOs to ensure all Warranty Service Level Agreements are met. RSMs are the primary contact for service provider escalations, questions, training, and development.

Position Duties:

• Manage ASO performance to ensure ASOs perform to Wayne requirements (to contractual quality, safety, response, repair, and reporting standard
• Conduct performance audits utilizing Oracle reports
• Ensure contractors are properly staffed, trained, and carry the appropriate genuine parts
• Interface with service team counterparts to establish best practices
• Analyze parts usage and open call reports for trends
• Manage warranty dollars and control costs in region through travel, labor, and service gaps
• Ensure Wayne policies and procedures are followed
• Visit customers and distributors in coordination with sales
• Investigate and mediate issues between contractors and customers
• Documents issues/resolution plans (communicates to all affected parties)
• Manages chronic problem resolution process
• Serves in an interface role or key internal/external customers involved with assigned projects
• Support local and regional trade show
• Recruit, develop, and maintain service network - For example: Develop service targets for service providers and add, remove, and develop ASOs based on service gaps and customer needs
• Identify weakness (product or ASO) and implement corrective measures
• Assist with the development and implementation of support plans (i.e., training etc.) for ASOs and customers
• Visit key customers with service personnel

Position Requirements:

• Bachelor's degree in business, engineering, or equivalent experience
• Minimum 3 years of experience in petroleum equipment industry preferred
• Must have clear and effective communication skills]
• Must have good computer skills (Microsoft Suite, etc.)

Work Arrangement : Remote

Salary Range: 100,000-110,000 Annually

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position's responsibilities, a candidate's work experience, a candidate's education/training, the position's location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

Benefits: Our total rewards package for eligible team members also includes: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, including13 paid holidays/floating holidays per calendar year, paid vacation days, and paid sick leavebusiness travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contactdfs.hrinquiries@doverfs.comfor assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.

Fraudulent Recruiting Disclaimer: Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information. We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process. Please verify the authenticity of an invitation to apply for a job, or for a job offer by contacting us directly through our Dover and affiliated operating company websites at https://careers.dovercorporation.com/. To learn how you can protect yourself, review ourRecruitment Fraud Notice on our careers site.

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