Subscriber Retention Marketing Coordinator

Who We Are:

SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connect) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.

This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically-acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing SiriusXM's vision to life every day.

SiriusXM is the leading audio entertainment company in North America, and the premier programmer and platform for subscription and digital advertising-supported audio products. SiriusXM's platforms collectively reach approximately 150 million listeners, the largest digital audio audience across paid and free tiers in North America, and deliver music, sports, talk, news, comedy, entertainment and podcasts. Pandora, a subsidiary of SiriusXM, is the largest ad-supported audio entertainment streaming service in the U.S. SiriusXM's subsidiaries Simplecast and AdsWizz make it a leader in podcast hosting, production, distribution, analytics and monetization. The Company's advertising sales organization, which operates as SiriusXM Media, leverages its scale, cross-platform sales organization and ad tech capabilities to deliver results for audio creators and advertisers. SiriusXM, through SiriusXM Canada Holdings, Inc., also offers satellite radio and audio entertainment in Canada. In addition to its audio entertainment businesses, SiriusXM offers connected vehicle services to automakers.

How you'll make an impact:

The Subscriber Retention Marketing Coordinator supports all aspects of non-pay marketing campaigns/initiatives and provides support to the Senior Director and the Subscriber Retention team. Non-Pay marketing will entail managing the customer relationship for subscribers who fall or are likely to fall into non-pay, which includes notifying customers of their account status, while providing easy ways for them to update their payment information and resolve billing issues.

What you'll do:

• Responsible for assisting in the execution of campaigns for email, In App/Push, telemarketing, chat/text, and direct mail.
• Contribute to the enhancement of the customer experience at every touch point - removing roadblocks and optimizing performance of all channels.
• Coordinate the development of creative assets, including email, direct mail, and messaging (Push and In App).
• Coordinate with the Outbound and Inbound TM teams on scripting and agent guides.
• Organize meetings with internal and external stakeholders to manage ongoing telemarketing campaigns (Inbound and Outbound TM, Outbound Voice Message, and IVR).
• Work with marketing operations on the development of campaign instructions and requirements.
• Coordinate channel level Legal compliance, including approval of all creative assets.
• Monitor daily performance including data and process integrity across all channels.
• Coordinate with Marketing Analytics and Data Science teams on reporting and test analysis.
• Responsible for the ongoing review of internal research.

What you'll need:

• Bachelor's Degree in Marketing, Communication, and/or equivalent combination or equal relevant work experience in a marketing, communication, or media/entertainment operation required.
• Strong interest in retention marketing and subscription business models.
• Interpersonal skills and ability to interact and work with staff at all levels.
• Excellent written and verbal communication skills.
• Ability to work in a team environment.
• Ability to project professionalism over the phone, Zoom, and in person.
• Commitment to internal and external clients and customer service principles.
• Willingness to take initiative and to follow through on projects.
• Strong organizational skills and attention to detail.
• Excellent time management skills, with the ability to prioritize and multi-task, in a fast-paced environment.
• Proficient in Microsoft Office Suite: Outlook, Word, Excel, PowerPoint.
• Salesforce and Adobe experience, a major plus.
• Must have legal right to work in the U.S.

At SiriusXM, we carefully consider a wide range of factors when determining compensation, including your background and experience. These considerations can cause your compensation to vary. We expect the base salary for this position to be in the range of $52,000 to $64,500 and will depend on your skills, qualifications, and experience. Additionally, this role might be eligible for discretionary short-term and long-term incentives. We encourage all interested candidates to apply.

Our goal at SiriusXM is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.

The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.

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