Technical Specialist, Coatings Laboratory Program

SUMMARY

The Technical Specialist is responsible for coordinating manufacturers' Approved Product List (APL) applications and sample requests. Responsible for coordinating the maintenance of the working APL. This position also serves as a technical contact for customer questions.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Review, track and participate in edits to the category standard documents & testing practices.
• Serve as a technical contact for customer questions.
• Coordinate all incoming APL Applications. Confirm receipt of all applications and corresponding product samples as scheduled.
• Serve as a contact for manufacturers seeking sample testing for APL listing. Arrange quarterly review meetings with all manufacturers to discuss issues, reports and areas of opportunity.
• Track the status of all samples submitted to the lab. Update product statuses throughout all cycles of testing, reconciling testing discrepancies, and add to APL upon final approval.
• Reconcile all APL records to reflect approvals. Reconcile all APL records to reflect rejections and de-listings; send impacted manufacturers notice of all impending de-listings.
• Coordinate updates and postings of the APL. Create backups of the APL for redundancy purposes.
• Support MPI in the creation of reports (e.g. manufacturers invoice reports, monthly lab sample totals reports, sales/account management reports).
• Technical resource responsibilities for ensuring the functional database is effective and aligned to organizational goals and needs.
• Maintain the CRM
• Technical content creation and presentation, including articles, webinars, and other content related to Listing, Testing and Standards. Participate in lab audits as needed.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have a basic understanding of lab testing and lab equipment processes.
• Must have familiarity with ISO or quality testing practices.
• Must have a basic understanding of calibration schedules.

TRAVEL REQUIREMENTS

Some travel is expected for this role and passport is required.

EDUCATION and/or EXPERIENCE

• High School/GED diploma required. Bachelor's degree in related field preferred. 3-5 years' experience working in a lab environment.
• 3-5 years' experience with paint/coatings, dyes/adhesives, or polymer technology.
• Experience with quality control or research and development preferred.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, members, employees of the organization, customers, and the general public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, etc. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to develop and interpret business graphs.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, verbal, diagram, or schedule form.

OTHER SKILLS and ABILITIES

Must possess a specific level of communication skill both verbal and written. Have demonstrated personnel management skills including, but not limited to, the ability to evaluate staff performance and provide direction, is highly desirable. Ability to work in a multi-task environment taking into account various external factors and to communicate efficiently and accurately to both managers/supervisors and subordinate staff.

Must be computer literate with knowledge and experience in word processing and spreadsheet softwares. Ability to learn and use association specific software.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.