Director Ambulatory Operations Main

WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY
The Director works in partnership with department and health system leadership to ensure the successful management of an assigned portfolio of outpatient clinics. Partners with departmental leadership to provide oversight for the operational and financial performance of the assigned clinics, including coordinating institutional resources to optimize patient access, clinical workflows, quality/safety programs, facilities, and strategic planning to achieve integrated clinic operations and Health System objectives. Co-ordinates and provides input for budgets. Assists senior executives and department leadership with business plan development and operationalizing clinical programming. Executes strategic initiatives as set forth by the Ambulatory Services Committee and executive leadership. Assists in development and training for clinical practice managers and clinic managers. Leads transformation of processes to create an optimal patient experience ensuring staff/provider engagement and satisfaction.

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION
Required

• Education
  Bachelor's Degree in Business Administration, Health Care Administration, or other related field

• Experience
  7 years of experience including
  4 years of progressive management in an academic medical center with significant Operational experience
  Must have EPIC related work experience.

Preferred

• Education
  Master's Degree

JOB DUTIES

• Manage the CSA Centralize Hiring process, CSA Float Team, and CSA Program. Develop high performing management team that partners with the clinic management to recruit and retain highly trained CSA staff within the practice.
• Responsible for oversight of the Ambulatory Project Management Team. Provide overall strategic governance for projects by establishing standards, processes, and tools used for effective project delivery. Monitors and analyzes project metrics to propose operational improvements.
• Serve as Subject Matter Expert to HSIR on behalf of Ambulatory Service specific to patient arrival, check-in, check-out. This includes Epic modules such as HelloPatient, Welcome, as well as patient interaction with MyChart and kiosks. Ensure that front end workflows and practices are standardized across clinical practice sites and meeting established health system metrics.
• Responsible for creation and maintenance of 3rd party vendor contracts, Request For Proposal process, and accuracy of invoicing.
• Other operational duties include business decision support, special programs, career and leadership program development within Health System initiatives.
• Performs other duties as assigned.

SECURITY AND EEO STATEMENT
Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 113.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

EEO Statement
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.

UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:
• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare - no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!