Temporary Systems Analyst

The Bay Area Air Quality Management District (Air District) is a regional government agency committed to achieving clean air to protect the public's health and the environment. The Air District accomplishes this goal by regulating industrial facilities and various outreach and incentive programs designed to encourage clean air choices. The Air District's jurisdiction encompasses seven counties - Alameda, Contra Costa, Marin, San Francisco, San Mateo, Santa Clara, and Napa, and portions of two others - southwestern Solano and southern Sonoma.

EXAMPLES OF DUTIES (Illustrative Only)

Identifies, analyzes, develops, recommends, and implements data, and voice systems; analyzes current systems and develops short- and long-range goals for system development and implementation; recommends improvements to the system based on District needs and system capabilities.

Assists in the development and implementation of goals, priorities and policies relating to District-wide information management.

Participates in the negotiations and administration of contracts for hardware and software acquisition and maintenance; orders personal computer hardware and software; directs system installations and upgrades and hardware repairs.

Evaluates, selects and implements the installation and testing of new computer hardware, software and telecommunications equipment.

Designs, develops, tests and implements new systems to meet user requirements and needs.

Assists in the development of information systems budget relating to computer hardware and software acquisition and maintenance.

Administers network, file servers, web server, multi-user systems, PBX, voicemail, e-mail, and relational data base management systems.

Develops and maintains network security and disaster recovery plans for database and network file server systems.

Conducts special studies and projects involving administrative, organizational management analyses related to telecommunications, and network and multi-user data systems; prepares and presents recommendations and reports on system use, budget projections, and system designs and procedures.

Develops and implements upgrade plans for telecommunications systems, networks, multi-user systems and desktop environments.

Assists programming staff and systems users in resolving hardware, software, and operational problems.

Directs the work of programmers in the development, testing and implementation of complex programs.

Gathers and analyzes information regarding user systems and requirements; conducts feasibility studies and develops system, time, equipment and cost requirements; develops or modifies automated systems to fulfill those needs using computer generated techniques.

Simulates hardware and software problems using computer generated techniques; tests and evaluates alternative solutions, and recommends and implements appropriate applications design.

Writes user procedures and instructions and assists user staff in implementing new or modified programs and applications; tracks and evaluates project and system progress; plans and develops test data to validate new or modified programs; designs input and output forms and documents.

Confers with user division staff regarding assigned functional program areas.

Maintains current knowledge of technology and new computer user applications.

Oversees the staff and activities of assigned projects.

Education and Experience:

A typical way to obtain the knowledge and skills is:

Equivalent to graduation from a four year college or university with major coursework in computer science, mathematics or a closely related field and two years of experience in systems design and analysis, systems programming, network and systems administration and/or data and voice communications.

DESIRABLE QUALIFICATIONS:
The following desirable qualifications are necessary to perform the duties of this position effectively and require strong, hands-on experience with Microsoft-focused endpoint management and administration:

• 4+ years of hands-on experience supporting and managing Windows-based endpoints in an enterprise environment, including desktops, laptops, networked printers, and Azure-integrated resources such as virtual desktops and cloud-managed devices.
• Proven experience planning, deploying, and supporting Windows 11 upgrades and feature update cycles across diverse hardware fleets, ensuring minimal disruption and consistent compliance.
• Direct experience with Microsoft Intune (Endpoint Manager) for comprehensive device management, including:
  • Enrolling and configuring corporate-owned and BYOD devices
  • Defining and enforcing compliance policies and conditional access
  • Deploying and managing applications and updates
  • Troubleshooting complex policy conflicts and enrollment issues
  • Autopilot deployment
• Hands-on administration of Microsoft Entra ID (Azure AD), including:
  • Managing users and groups
  • Configuring and enforcing Conditional Access policies
  • Supporting Single Sign-On (SSO) integrations
• Experience managing Microsoft 365 security features, such as:
  • Defender for Endpoint configuration and monitoring
  • Microsoft 365 Security & Compliance Center policies
  • Secure score improvement initiatives
• Familiarity with virtual desktop solutions such as Azure Virtual Desktop (AVD) or Windows 365, including user provisioning, image management, and performance monitoring.
• Demonstrated ability to troubleshoot Windows endpoint issues at an advanced level, including analyzing logs, evaluating configuration conflicts, and coordinating escalations to Microsoft support as needed.
• Experience working closely with service desk teams to resolve escalations, document solutions, and improve endpoint support processes.
• Proven ability to create clear, usable technical documentation, including procedures, knowledge base articles, and training materials for IT staff and end users.
• Familiarity with IT service management (ITSM) practices, including incident, problem, and change management, and using ITSM/ticketing systems to track work.
• Strong analytical and communication skills, with the ability to work independently on complex endpoint management tasks while effectively collaborating with peers and mentoring front-line staff.
• (Highly desirable) Microsoft certifications such as Intune Administrator Associate, Modern Desktop Administrator Associate, Azure Administrator Associate, or other relevant Microsoft 365 credentials.

Interested individuals must submit a completed Air District application no later than 5:00 p.m. on Wednesday, August 6, 2025. Applications are accepted online only. Please visit our website at www.baaqmd.gov/jobs to apply or to download an application. Resumes must be included, and not in lieu of the required application materials. Postmarks, faxes, and E-mailed applications will not be accepted.

Except as requested in this announcement, do not include any additional documents, such as letters of recommendation, performance evaluations, work samples, etc. They will not be considered or returned.

SELECTION CRITERIA:
Selection may be based upon a competitive examination consisting of a written exercise, interview, or combination of the two. Depending on the number of qualified applicants, an application screening and/or panel interview may be used to determine the most qualified applicants.

The District may hire from this recruitment process to fill future vacancies occurring within the next 18 months.

Updates regarding your status in the recruitment will be sent via email, unless you indicate a different preference on your application.

Persons with disabilities who may require reasonable accommodations during the application and/or selection process should notify the Human Resources Office at (415) 749-4980.

The District is an Equal Opportunity Employer.