Senior Account Executive

About the role/team

As an Senior Account Executive at WEX, you are the accountable owner of the post-sale client relationship, responsible for delivering value, strengthening partnerships, and ensuring long-term customer success. This role requires extreme ownership-you are responsible for protecting and growing your accounts, minimizing attrition, driving renewals, and ensuring a world-class client experience.
You will serve as the strategic partner and trusted advisor to your clients-deeply understanding their goals, operations, and industry-while aligning WEX's solutions to help them grow and succeed. Your impact will directly influence account growth and increased annual recurring revenue (ARR) for WEX. Through proactive engagement, strategic planning, and product enablement, you will drive adoption, retention, and long-term loyalty.
Within the Enterprise Market you will champion the success of our most significant Enterprise Customers, removing complexity while meeting the customers business goals and ensuring maximum strategic value from our products and services. This role requires a seasoned and highly customer-centric individual adept at navigating complex organization structures, influencing key stakeholders, analyzing sophisticated data to identify strategic opportunities and collaborating effectively with cross-functional teams to deliver exceptional, tailored customer experiences.

How you'll make an impact:
Strategic Client Partnership & Ownership
Serve as the primary post-sale point of contact and strategic advisor for assigned client accounts

Build deep, long-term relationships based on trust, transparency, and shared goals

Develop a comprehensive understanding of each client's business, KPIs, and growth strategies

Champion client success through regular touchpoints, planning sessions, and business reviews

Account Growth & Revenue Impact
Take full ownership of account growth and retention, directly contributing to increased ARR for WEX

Identify and close upsell and cross-sell opportunities by aligning WEX capabilities to emerging client needs

Lead the renewal process, ensuring timely execution and clear demonstration of value

Use strategic planning and quarterly business reviews to showcase ROI and build expansion roadmaps

Product Enablement & Adoption
Guide clients through best practices and advanced product features to maximize value

Develop enablement plans that support customer-specific business outcomes

Drive consistent product utilization to ensure adoption and prevent churn

Service Ownership & Escalation Leadership
Act as the single point of accountability for issue resolution and client satisfaction

Coordinate with internal teams (Sales, Product, Engineering, Support, etc.) to resolve concerns quickly and completely

Prevent reactive service by identifying friction points early and proactively addressing them

Communication & Advocacy
Proactively share relevant product updates, enhancements, and news

Gather and communicate customer feedback to internal stakeholders to influence product direction and service improvements

Represent the voice of the customer within WEX

Operational Execution & Reporting
Maintain accurate records of client status, activity, and opportunities

Monitor and report on success metrics such as satisfaction, renewal rate, and revenue expansion

Continuously contribute to the evolution of customer success strategies, playbooks, and best practices

Experience you'll bring:
Minimum 10 years of Customer Success or Account Executive experience

Bachelor's degree or equivalent relevant experience
Deep knowledge of HSA, HRA, FSA, Commuter, COBRA, Retiree Billing, FMLA Billing, ACA, EVS and Benefits Administration preferred
Strong understanding of Savings & Spending, COBRA and ACA regulatory requirements
Proven track record of managing strategic client relationships and driving account growth
Experience with renewals, expansions, and achieving retention and revenue targets

Exceptional executive presence, communication, presentation, and relationship-building skills

Strong contract negotiation skills
Sales experience preferred
High accountability mindset-you take ownership, deliver results, and build trust

Ability to work cross-functionally and manage multiple priorities independently

Proficiency in CRM and client engagement platforms (e.g., Salesforce)

Ability to travel 10%-20% for client interactions