Team Lead

Job Title: Team Lead

Essential Functions & Responsibilities:

• Provide expertise, leadership, training, and coaching to a team including:
  • Provide input on Introductory & Annual Performance Reviews, as well as coaching and recommendations for performance improvement plans.
  • Sales Tactics, Customer Service Advice, and Product Expertise to enhance overall sales environment.
• Sell company products and services to customers by processing orders, price and delivery inquiries, providing technical and application information, soliciting customer orders and suggesting additional products in a fast paced multi-tasking environment.
• Maintains responsibility of orders from quotation to collection:
  • Responds to customer inquiries.
  • Processes customers' orders and send order acknowledgements.
• Assist in properly training and guiding the team.
• Works closely with Outside Salesman in soliciting business, executing order transactions and maintaining superior customer service levels.
• Communicates effectively and participates positively as a member of the Branch/Division inside sales team (e.g. sharing work load when possible, picking incoming phone calls, etc.)
• Resolves customer issues such as warranty claims, product returns, credit and collection, and other customer service issues.
• Reviews open customer order reports and takes action on open items; specifically, those items that may be at risk in meeting the customer's promised delivery date. Maintains Distribution System backorder report, associated customer expediting report/notices, and customer notification, as required.
• Other duties as assigned by Management.

Preferred Education/Experience:

• Bachelor's Degree preferred, preferably in Industrial Distribution, Engineering & Management, Mechanical, or Industrial Engineering; equivalent experience may be substituted for degree requirement.
• 5-7+ years' experience in an Inside Sales/Customer Service role with an Industrial Distributor

Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.

Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.